Conversion Operations Specialist for Romania

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Bonuses
  • Mobile phone
  • Flexible working time
  • Meal vouchers or meal contributions
  • Extra holidays
  • Caffeteria
  • Contributions to sport, culture or past time activities
  • Home office
  • Self-organization of working time
  • Budget for personal development and growth

We aim to build the best and easiest-to-use websites and apps that make it as easy as possible for new and existing customers to sign up, deposit and bet/play casino games with Fortuna Group.

We are creating a new team that will target new and existing customers and proactively engage with them via tools such as online chat to help them complete key tasks such as sign up, deposit and place bets.

Are you good enough at helping people or even nudging them to complete key tasks? If so, this could be the role for you!


MAIN RESPONSIBILITIES ARE TO:
  • Engage both new and existing customers through phone, online chat and whatever else you can dream up to help them complete key transactions.
  • Pro-actively and regularly target various segments of customers in order to increase business performance.
  • Activate customers, who signed up, but never deposited or bet.
  • Help customers complete registration requirements.
  • Engage with existing customers to improve their experience, sell them on new offers and improve retention, reactivation and share of wallet.
  • Increase customer satisfaction and loyalty through exceptional service.
  • Work closely with our CRM team to promote the right promotions at the right time.
  • Collect Business Intelligence data and customer feedback, propose new promotions.


EXPECTED CANDIDATE PROFILE:
  • Sales or customer service experience would be great, but not must have
  • C2 level of Romanian language with good knowledge of English
  • Strong sales skills and communication skills
  • Goal orientation and growth mindset
  • Good analytical skills, empathy and assertiveness
  • Interest in sports (keen sports fan) and / or gaming
  • Easy to adapt to irregular working hours (i.e. during main sport events)


YOU CAN GAIN:
  • Annual bonus
  • Cafeteria plan and electronic meal vouchers
  • Discounts and promotions by our partners and Penta group companies (e.g. Dr. Max Pharmacies: Gold Partner)
  • Flexible working hours and occasional home office
  • 5 weeks of vacation
  • An interesting and challenging job of a successful international group at the Prague headquarters (informal international teams, communication in English on daily basis)
  • No dress code
  • Various events for employees (sports and corporate events, internal competition for tickets for sports and social events etc.)
  • Brand new offices in the Churchill office complex
  • Our own café, relaxing zone, gym and great amenities around the office




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