Collections Team Leader

Required languages


Seniority / Experience

SeniorExperienced Collection Team Leader


CDK Global



Type of job


Required education

Secondary education or professional training with school-leaving exam


Banking jobs

  • Bonuses
  • Extra holidays
  • Courses and training
  • Caffeteria
  • Home office
  • Company events and teambuilding
  • Attendance of international conferences

Purpose of role

The provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role leads the Collections team with a focus on the efficient delivery of departmental objectives in the context of professional Finance support to the business.

The Team Leader is highly organized with excellent communication, planning, and time management skills. They are commercially aware and have an in-depth understanding of business operations and systems. They are confident in their leadership skills and ability to motivate, delegate, and organize the team to meet all objectives to a high level.

Key Duties & Responsibilities
  • Supervise the team of 7 people on all day to day activities
  • Lead and develop a team of Collections Specialist: make sure they are highly engaged, set the individual/team targets together and provide them with exemplary support to ensure the goals are met (or better yet, exceeded).
  • Ensuring all processes are compliant with SOX requirements at all times
  • Project support - Support the Service Centre Manager on ad hoc tasks, projects and on-going improvement activities
  • Continuous improvement - Actively initiate and drive continuous improvement initiatives in Collections
  • Ensuring producing accurate reports for management on a daily/weekly/monthly basis with attention to detail
  • Debt collection
  • Ensure that the procedures set out in tools such as iController for follow up of outstanding receivables are followed by the Team
  • Work closely with business units on improving efficiency and quality of debt collection processes
  • Liaise with team members on collection issues and make recommendations for appropriate action
  • Liaise with legal representatives at final demand stage on the appropriate course of action

Key Results Indicators & Measures of success
  • Ongoing process improvement initiatives
  • Timely collection & quality of debt
  • Adherence to iController procedures by the Collections team
  • Maximise cash flow by keeping outstanding debt to a minimum

Skills / Knowledge & Experience
  • Experience from Collections and Account Receivable
  • Commensurate to 4/5 years’ experience in a similar role
  • Experience of working on ERP Finance systems
  • Demonstrable experience of managing a successful team
  • Experience of working for an International Company would be advantageous
  • Experience of working in a Service center would be advantageous
  • Live by the CDK values in your daily behaviours, communications and actions

Who do we look for?

We look for people with the right cultural fit. That means being passionate and enthusiastic and having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours.

Your benefits

  • Competitive salary and further growth opportunities
  • 25 days of holidays and sick days
  • 4 000 points into Cafeteria system each month (to be used for meal vouchers, Flexi passes, multisport card and various other services
  • Annual contribution towards Prague transport card
  • Minimum of 3 home office days per month
  • Pension insurance contributions
  • Language courses within normal working hours
  • Free beverages in the office
  • Team buildings and other activities

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