Client care supervizor - Nordics

Salary

CZK 70,000 - 90,000depends on seniority

Seniority

Senior

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Bonuses
  • Sales commission
  • Contribution to vacations or recreational activities
  • Mobile phone
  • Superior medical care
  • Discount on company products or services
  • Notebook
  • Retirement or life insurance contributions
  • Meal vouchers or meal contributions
  • Extra holidays
  • Courses and training
  • Caffeteria
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Contributions to education
  • Sick days
  • Home office
  • Company events and teambuilding
  • Self-organization of working time
  • Budget for personal development and growth
  • Time dedicated to innovation
  • Launching a brand new project

We are looking for an experienced and friendly candidates for a role of supervizor for Nordics team in customer service. Are you fluent in Norwegian, Swedish or Danish? Are you professional with good approach and passion for people? Fell free to contact me.


Job description:


- leading your own team with cca 10 people in Prague and also abroad

- help with improvement of internal processes and systems

- create relationship with customers and participate on order and complaints handling and other daily tasks

- build relationship with colleagues from other departments, cooperate and support each other

- assure fulfilment of terms and conditions of internal sales and local legal requirements

- participate on solving any kind of problem than can come during the set up of processes or systems

- take care of your team, hold regular team and 121 meetings, create good atmosphere, help them and support them

- be there also for your clients, give them feedback, support them and help them solve any problem


Requirements:


- experience from leader role in customer service

- know-how in SSC processes

- fluent Swedish/ Norwegian/ Danish and English

- ability to solve problems not just in processes or with orders but also within the team

- preferably experience in pharmaceutical company or medical sector

- experience with SAP will be a big advantage

- ability to learn new things and to set up internal processes


Benefits:


- 25 days of vacation + sick days

- bonuses

- meal vouchers

- cafeteria

- pension plan

- life insurance

- sport card

- public transport contribution

- discount on company's products and several services



Apply for this job

This listing has expired

Click below to see other similar positions available now.

See other positions