Secondary education or professional training with school-leaving exam
We are looking for dedicated and responsible Client Care Specialists with German and English language for a significant, stable, international company in Prague to provide high-end customer care in a field of medical devices. You will have a chance to be part of a modern SSC and to participate in setting up processes and procedures.
Job description:
- providing support to customers via phone and email
- handling product and service complaints and queries
- responsibility for correct order handling and customer data maintenance
- proving basic product support
- implementation of processes and procedures related to Customer Care
- promoting current campaigns and offers
- cooperation with sister companies
Requirements:
- 2-3 years of experience in customer service field or similar (luxury hotels and boutiques)
- fluent German and English
- knowledge of SAP is big advantage
- excellent communication skills and pro-client orientation
- computer skills
- sense of detail, positive attitude, stress resistance
Benefits:
- 25 days of vacation
- bonuses
- meal vouchers
- pension plan
- life insurance
- sport card
- international environment
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