Hot Client Care Representative with Swedish

Required languages

SwedishAdvancedEnglishAdvanced

Salary

CZK 45,000 - 55,000

Seniority

Mid level

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Discount on company products or services
  • Retirement or life insurance contributions
  • Meal vouchers or meal contributions
  • Extra holidays
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Sick days
  • Home office
  • Launching a brand new project

We are looking for dedicated and responsible Client Care Specialists with Swedish and English language for a significant, stable, international company in Prague to provide high-end customer care in a field of medical devices. You will have a chance to be part of a modern SSC and to participate in setting up processes and procedures.


Description

- providing support to customers via phone and email

- handling product and service complaints and queries

- responsibility for correct order handling and customer data maintenance

- proving basic product support

- implementation of processes and procedures related to Customer Care

- promoting current campaigns and offers

- cooperation with sister companies


Requirements

- 2-3 years of experience in customer service field or similar

- fluent Swedish and English

- knowledge of SAP is big advantage

- excellent communication skills and pro-client orientation

- computer skills

- sense of detail, positive attitude, stress resistance


Offer

- 5 weeks of payed vacation

- possibility to work from home

- 4 sick days

- meal vouchers

- posibility of sport card

- cafeteria vouchers

- pension fund contribution

- development opportunities

- discounts on company products




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