Hot Client care representative with Italian

Salary

CZK 40,000 - 50,000depends on seniority

Seniority

Mid level

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Contribution to vacations or recreational activities
  • Superior medical care
  • Discount on company products or services
  • Notebook
  • Retirement or life insurance contributions
  • Flexible working time
  • Meal vouchers or meal contributions
  • Extra holidays
  • Courses and training
  • Caffeteria
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Contributions to education
  • Sick days
  • Home office
  • Company events and teambuilding
  • Budget for personal development and growth
  • Launching a brand new project

We are looking for dedicated and responsible Client Care Specialists with Italian and English language for a significant, stable, international company in Prague to provide high-end customer care in a field of medical devices. You will have a chance to be part of a modern SSC and to participate in setting up processes and procedures.


Job description:

- providing support to customers via phone and email

- handling product and service complaints and queries

- responsibility for correct order handling and customer data maintenance

- proving basic product support

- implementation of processes and procedures related to Customer Care

- promoting current campaigns and offers

- cooperation with sister companies


Requirements:

- 2-3 years of experience in customer service field or similar role within SSC

- fluent Italian and English

- knowledge of SAP/Oracle is big advantage

- excellent communication skills and pro-client orientation

- computer skills

- sense of detail, positive attitude, stress resistance


Benefits:

- 25 days of vacation + sick days

- meal vouchers + cafeterie system

- pension plan

- life insurance

- sport card

- language courses + other interesting trainings and courses



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