Hot Brand Ambassador in luxury industry (Eng+other)

Required languages

EnglishProficient

Seniority

Mid level

Location

Prague

Type of job

Full-time

Required education

College

  • Bonuses
  • Contribution to vacations or recreational activities
  • Discount on company products or services
  • Notebook
  • Courses and training
  • Caffeteria
  • Contributions to sport, culture or past time activities
  • Launching a brand new project

BlueLink International CZ is an international customer service center belonging to Air France Group. We are providing assistance and customer experience to airline clients together with customers of luxury brands.

As a Brand Ambassador, you will have one of the most important roles in our company. You ensure that every Client is treated according to the company promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.

If you are a person who enjoys working in an exciting international environment, this is the perfect opportunity for individuals with a luxury and fashion sensibility to develop a career in the one of the most famous brands in the world.


Your main responsibilities will be:

  • Welcome every Client and provide the best Client experience over the phone & through written medias
  • Deliver TOP quality service for VIP customers
  • Advise Clients across the Brand and all product categories
  • Engage with Clients to develop long-term relationships, leveraging different clientele tools, in order to foster Brand loyalty
  • Perform as a team-player, participate in all activities contributing to the overall objectives of the Client Service
  • Learn and master Brand and product knowledge
  • Follow the company’s policies and procedures


What are the requirements?

  • We are looking for multilingual people mastering English (must be C2 English)
  • The same lever in another service language such as Spanish, Portuguese, Italian, French or Russian is a must
  • Previous experience in the Luxury Retail/Hospitality industry or customer service is an advantage
  • Passion for the luxury universe
  • This position also requires great familiarity with IT tools.
  • All the applications are welcome, however as the position starts very soon, we can only assess candidates from EU or candidates with valid visa for the Czech Republic


What do we offer?

  • Extensive and paid training on our products and procedures
  • Discounted flight tickets,
  • Cafeteria individual benefits system, Travel refund, meal vouchers
  • Private medical assistance for you and your family (ulékaře.cz)
  • 23 paid days off
  • Everyday communication with native speakers
  • Multicultural team of people from the whole world


Work Conditions:

  • Calls and inquiries via mail: Front office + Back office work
  • 2 weeks of training
  • Schedule: shifts from Monday to Sunday (no night shifts)


We would like to thank you in advance for your application. Please note that all submissions will be assessed, however only suitable candidates will be contacted regarding this opportunity.


FB: www.facebook.com/BlueLinkGroup

LinkedIn: www.linkedin.com/company/2295186



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