Krizikova 36 a 36
Prague
18000

Job ID

-

Location

Prague

Type of job

Full-time

Salary

-

Experience

-

Inserted

13.12.2017

Language

English, French

B2c Technology Support HOT

Required languages: English French

Prague, Full-time
Language Required: French + English

PROJECT DESCRIPTION

Our client is a global education technology manufacturer and software developer operating in over 35 countries, creating classroom technology, training programs and support materials to facilitate math and science education by working with educators throughout the world to connect the classroom learning experience with real-world applications.

MAIN RESPONSIBILITIES

• You will provide the highest quality customer care to best support customer retention.
• You will answer the customer’s issues and resolve their problems as quickly and completely as possible.

YOUR PROFILE

• Excellent French language skills + English
• Excellent communication skills, fluent verbal and written skills in French and English
• Technical aptitude, technical help desk experience considered an asset
• Customer oriented and motivated with the desire to succeed
• Interest in and willingness to work in an electronic environment
• Honesty, integrity and team spirit
• Knowledge of MS Office and Database Systems, Oracle applications considered an asset
• Experience of working with or troubleshooting software problems desirable
• Excellent interpersonal skills
• Accuracy and attention to detail

WE OFFER YOU

• Full-time employment
• Healthy remuneration package, performance bonuses, and in-house promotion
• English language courses
• Meal vouchers
• Paid overtime
• 1 extra holiday day after each year of employment up to 25 days
• Discounted local gym memberships/ MultiSport benefit (www.multisport.cz)
• Central location in Karlin
• A diverse international work environment
• Excellent working conditions in a successful international company
• Frequent company events

TRAINING AND DEVELOPMENT

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles with Utilitywise Prague.

INTERESTED?

Please drop us an email with your CV and a short covering letter in English to careers@icon-utilitywiseprague.com or call the recruitment team on +420 221 709 222 for more details.

ABOUT UTILITYWISE PRAGUE

We help the world’s leading brands by providing sales and marketing services, tech support, customer experience initiatives, payment systems, account management, and more! We have 15 years’ experience in outsourcing and draw upon our over 300 colleagues to provide best in class service to our clients.

We strive to continually improve our workplace with better benefits, regular team-building events (BBQs, family days, sporting activities), and more. We offer personal and professional development to promote people who display initiative and the desire for success. Our career opportunities offer fast placement for you to start your happy career and life in Prague.

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