Administrative Support Advisor - English Speaking

Required languages

EnglishAdvanced

Seniority / Experience

JuniorAdministrative Support, English Language

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

Category

Admin jobs

  • Contribution to vacations or recreational activities
  • Meal vouchers or meal contributions
  • Courses and training
  • Refreshments
  • Sick days
  • Company events and teambuilding

The Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We’ve been moving people’s lives for over half a century, always putting people at the centre of everything we do. We have a proud history - but we’re also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. Our efforts as good corporate citizens considers the environment and the communities we work in through our Corporate Social Responsibility program. Like to know more about Crown Worldwide? Click HERE: https://www.youtube.com/watch?v=OJ2NMk90g0s&t=2s  



For more information on Crown, please visit: https://www.crownworldwide.com.



Crown Worldwide Group currently has an opening for Administrative Support Advisors at our dynamic and growing Prague site. If you have experience working in Administrative Support, good organisational & computer skills, and English language experience then we'd like to hear from you. Candidates will ideally have prior experience supporting customers throughout parts of Europe. Additional language skills such as French, German, Italian, Russian, or Spanish are a plus. Like to know more about working at Crown? Click HERE: https://www.youtube.com/watch?v=9hcb8QXumGA




Position Statement


The Administrative Support Advisor provides ongoing support to local branches of their territory. The role provides assistance in all administration matters such as setting up files, job costing, external billing, internal billing. Maintain data integrity and provide accounts management support.



Key Performance Indicators

·        Administration

·        Data Integrity

·        Customer Services

·        Team Membership

·        Accuracy and Efficiency


 

Key Tasks and Responsibilities


·     Provide assistance in all administration matters as and when required

·     Cooperation with local branches aimed at lessening administrative burden

·     File set-up and job cost creation

·     External client billing and internal ICB and IBB billing

·     Reporting for one-off client requests and internal initiations reports, service activity reports, and billing instructions

·     Maintain 100% compliance and accuracy in inputting all internal operating systems data in line with the responsibilities of the position.

·     Support the company CSR commitment and goals.

·     Demonstrate and promote the company vision and values.

·     Other Adhoc duties as assigned by the Manager

 

 

Aptitude, Knowledge and Qualifications


Aptitude

·        Ability to maintain confidentiality and display tact and discretion at all times.

·        Excellent analytical, interpersonal and communication skills.

·        Ability to work in a potentially rapidly changing environment.

·        Ability to set priorities, manage your time and workload and dependably meet strict deadlines.

·        Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.

·        Ability to work efficiently in a high pressured environment.

·        Solution oriented approach to problem solving and decision making.

 

Professional Knowledge and Skills

·        Well-developed administration and organisation skills with strong attention to detail.

·        Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.

·        Solution oriented approach to problem solving and decision making.

·        Excellent analytical, interpersonal and communication skills.

·        Ability to work in a potentially rapidly changing and in a high pressured environment.

·        Ability to set priorities, manage your time and workload and dependably meet strict deadlines and high degree of accuracy..

·        Confident can do attitude and a willingness to support stakeholders.

·        Proficient computer skills with experience using Microsoft Office applications

·        Cultural sensitivity and awareness.


Qualifications

·        Secondary education certificate, or equivalent (preferred)

·        1-2 years industry or equivalent customer service experience


 

Job-Specific Competencies

·     Computer Skills

·     Personal Organisation

·     Productivity

·     Problem Solving/Analysis

·     Quality



What we offer

  • The resources and reputation of an international firm; well-established in the industries and markets in which we operate 
  • Structured training and development, and the opportunity to build an exciting career in a busy and growing site in Prague
  • The opportunity to learn new skills while working in a diverse, multicultural environment
  • The opportunity to build friendships and help the community through our Corporate Social Responsibility program
  • Competitive compensation and benefits programs
  • Vacation, sick day, birthday and volunteering paid time off programs
  • Meal voucher contributions



Values

The Crown Worldwide Group is guided by five key “values”. These “values” are our underlying beliefs, they are a description of the way we see the world and what is most important to us. They are the basic principles that will guide and shape the way we think and act. This includes the way we provide services to our clients, the way we treat each other within the organization and the way we interact with the wider community.



We value … DETERMINED


We value being determined, to the best we can for our customers, our colleagues and ourselves. Our hunger to find ways of improving all that we do, inside and out, is what gives us our edge in the marketplace.



We value … CARING


We value caring about people. We care about their experience, their feelings and their environment, whether personal, local or in the wider world.



We value … THERE


We value being there for our customers and colleagues when and where they need us. We are attentive, with genuine interest and guidance. 



We value … SHARING


We encourage the sharing of knowledge. What is a network without knowledge? The physical infrastructure and the technology are mere carriers. The experience and the insight that is shared between people, offices and Countries, that is the network. Sharing knowledge and experience is the platform for wisdom.



We value … OPEN-MINDED


We value being open-minded, to lead the way we need to think differently. To overcome challenges we embrace them with open and inventive minds. Whether its using innovative techniques or adapting the way we work we’re constantly thinking of new ways to achieve more for all.




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