Account Operations Specialist

Required languages


Seniority / Experience

Mid levelKey account management, Paper work, English



Type of job


Required education

Secondary education or professional training with school-leaving exam


Admin jobs

  • Bonuses
  • Mobile phone
  • Notebook
  • Retirement or life insurance contributions
  • Flexible working time
  • Meal vouchers or meal contributions
  • Courses and training
  • Company catering
  • Caffeteria
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Sick days
  • Home office
  • Company events and teambuilding
  • Foreign business trips
  • Self-organization of working time
  • Attendance of international conferences

GuideVision is hiring! We are looking for someone who can organise his time to be able to serve our customers in the US and Australia, is detail-oriented, precise, customer focused and communicative. The main purpose of the job is to maintain contracts and licenses of our clients, help them to solve issues and support the relationship as well as finalizing sales process of SnowMirror licences to existing clients. This role is suitable for full-time as well as part-time candidates. We are looking for an Account Operations Specialist.


GuideVision is a consulting and professional services company, specialized in enterprise service management with exclusive focus on the ServiceNow solution. The ServiceNow cloud platform is the global leader for automating IT service management processes (ITSM). We offer end-to-end approach from strategic consultancy through implementation and integrations to training and support. Based in Prague, Czech Republic and with offices in Hungary, Poland, Finland and Italy, we serve global companies from the banking, management consulting, logistics, telecommunications, and other industries. As a Gold Service Partner of ServiceNow, GuideVision stands out with the highest levels of customer satisfaction and quality in solution deployments. The SnowMirror product has been developed to upload data from the cloud to own database.

Account Operations Specialist


Main Responsibilities and Challenges:

·        Communication with clients regarding renewals in contracts

·        Resolving clients' comments and requirements with our management or company's lawyer

·        Administration of concluded contracts based on agreed changes

·        Archivation of documents

·        One or two times a year, a business trip during technology meetings abroad

Based on your abilities and training speed, you will be gradually involved in acquiring new clients as well. Since some of our clients are foreign, you need to be flexible – a skype meeting or phone call in the evening with US or Australian clients is nothing unusual.


Your profile should look like:

·        Perfect knowledge of spoken and written English

·        A certain amount of time flexibility

·        Precision and sense of detail

·        Mature communication skills and partner client approach

·        High level of text interpretation - ability to pinpoint the essentials

·        Independent and an active approach to this work

·        MS Office user knowledge

There is also possibility to work part-time


Why to join GuideVision:

·        Work with the portfolio of prestigious international customers

·        Pleasant and informal working environment

·        Possibility to work from home ocassionaly

·        BYOD

·        Other benefits: Multisport card, Cafeteria program, meal vouchers, pension and life insurance contribution, team building activities, mobile phone tariff benefit, Prague ZOO tickets, refreshment in the office etc.

·        25 days of holiday, 2 sick days

Sounds like a great opportunity? We look forward to hearing from you.

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