Travel Consultant with Romanian

We are looking for passionate customer-oriented individuals who will assist our global customers in their travels, whether on holiday, friends’ visits or on business trips. Our customers come to the first place and our main goal is to help them with their inquiries.

What is the role about?

• Direct communication with our customers via phone call, email, or chat.

• Helping customers in their travels (flight or booking details, Kiwi.com guarantee, refunds).

• Putting yourself into customers' shoes and providing extraordinary customer service.

• full-time role, Mo-Fri 8:00-16:30

We are looking for you if you have:

• Excellent command of English and Romanian (level C1 and higher) both spoken and written

• Previous customer support experience is an advantage

• Advanced computer skills and Internet user skills

• Excellent communication and problem-solving skills with a customer-oriented approach

• Independence as well as the ability to work in a team environment

We offer you

• We give our employees the freedom to choose between the environment of work from home and our modern office located in ZET Nová Zbrojovka with an in-house gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.

• We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.

• Hardware from Microsoft.

• Unlimited contracts within a forward-thinking and ambitious company.

• Relocation package (including visa transfer support).

• We're rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries. 

• Grow.Kiwi program which supports parents and keeps them engaged with the company. 

• Dogs, kids, and parties are welcome in our offices.

Interested? Join us and hack the traditional ways of travel!