Technical Consultant/Customer Support Manager(B2B)

About Spinoco:

Simply perfect customer care -  that's our mission. Spinoco makes the lives of our clients easier and their customers happier. We unify and streamline all communication into a single spot. Regardless of the communication channels our clients use, how many customers they serve, the internal software they have, the size of their team, or the technical or business challenges they face, Spinoco reduces clutter and stress from both internal and external communication saving our clients both time and money. We serve any segment or size, from dynamic start-ups to large multinationals across the European Union.

How we work: 

We are a team of passionate people who enjoy working with our clients closely and over the long term while constantly helping them improve a crucial part of their business. We strive to meet our customers’ highest standards and expectations: that is what makes us happy and satisfied. Would you like to have a job where meaningful and flexible work with a significant impact on business prevails over the boring part of repetitive duties? We are always looking for talented, passionate, and hard-working people who come to work to enjoy themselves and are eager for a feeling of a job well done.

Job Summary:

We are looking for a Technical Consultant/Customer Support Executive, who will be assigned to our international clients and help us continue to deliver the responsive, friendly, first-class customer service that our customers expect and appreciate. You will be responsible for providing day-to-day customer support such as answering customer questions, resolving different types of issues (ad hoc as well as more complex), and onboarding new customers to our platform. If you are excited about ensuring our customers have the best experience with Spinoco this is the right place for you!

Responsibilities:

Handle, manage and reply to incoming support inquiries from our international clients.

Modify and set up features for customers upon their requests.

Organize and perform regular training sessions for new and existing customers.

Collaborate with colleagues across the organization to find solutions to customer issues.

Maintain a polite, helpful, and professional manner at all times.

Obtain and share customer feedback with colleagues to improve our platform.

Key requirements:

Customer-centric approach with a helpful and can-do mindset.

Desire and passion for learning new things in the IT field.

Excellent interpersonal skills and customer empathy.

Experience as a Customer Support or a similar role is an advantage.

Fluency in English, and, ideally, Czech/Slovak.

We offer:

Possibility to work on HPP or IČO (Contract).

Opportunity to fulfill your potential by rolling out creative ideas and projects.

Working closely with our clients on interesting projects.

Competitive compensation.

Long-term perspective.

Stable and friendly team of experienced professionals.

Job position benefits

Sick days Refreshments Company catering Mobile phone Bonuses

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