Service Desk Engineer with Danish

Join the support team as a Service Desk Engineer at the Prague office of a Danish company offering comprehensive IT infrastructure, operations, and support services. This hybrid role requires proficiency in Danish and a communicative level of English, with a focus on providing advanced technical support and ensuring smooth IT operations.

Job description:

• Manage personal workload and performance to deliver top-notch, professional support to clients.

• Communicate clearly with end-users and stakeholders to identify and resolve issues effectively.

• Collaborate with cross-functional teams and mentor junior team members.

• Provide regular status updates for ongoing incidents and service requests.

• Assist in identifying the root cause of issues and, where necessary, recommend suitable solutions or implement them through automation.

• Participate in the continuous improvement of Service Desk processes and procedures.

• Manage Active Directory, Windows Server, and cloud platforms (Azure/AWS).

• Maintain comprehensive documentation and offer 24/7 support in rotating shifts.

Candidate profile:

• Proficiency in Danish and communicative level of English

• Degree in Computer Science/IT or a related field is preferred.

• Previous experience with Windows Server (2012, 2016, 2019), Active Directory configuration and management and a certification in Microsoft Desktop Management (e.g., MD-102) or similar would be a plus.

• Strong analytical and problem-solving capabilities.

• Strong communication skills and ability to work with technical and non-technical stakeholders.

• Decision-Making Matrix: Responsible, Accountable, Consulted, Informed.

Benefits:

• Competitive salary and budget available for benefits such as a new computer, children's hobbies, and more

• Meal vouchers

• 24/7 employee assistance (financial, psychological, social, labor-related, online doctor) for the entire family

• 25 vacation days

• Personal days

• Exciting team events

• Relocation package

Join to become a crucial part of the support team and help drive IT excellence!

It doesn't matter whether you are a junior or senior—don't hesitate to apply and learn more!