Recruitment & Onboarding Leader, EMEA

Johnson & Johnson
Full-time  •   Prague
Seniority: Mid level

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” 

There are more than 2,000 employees in Human Resources, Finance, and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota, and Tampa, as well as in local country-based hubs.

Recruitment and Onboarding Leader, EMEA

Location: Prague

Contract: Full-time, permanent

We are looking for a Recruitment and Onboarding Leader. YOU will be responsible for leading and coordinating Recruitment and Onboarding Operations and transactional activities across the region.

The Recruitment and Onboarding Lead will be responsible for managing the SLAs, and properly following up on all open cases strongly focused on standardization, efficiency, and effectiveness of HR operations for certain Recruitment and Onboarding Operations processes.

The Recruitment and Onboarding Lead will be responsible for ensuring compliance with HR policies and legislation, and people management, especially focusing on the development, evaluation and motivation of team members.

The Recruitment and Onboarding Lead will support HR leadership to drive various projects across the whole GS HR.

You will support automation and IA activities within the Recruitment and Onboarding Operations team.

This role will strive to ensure appropriate resolution of service requests within defined time periods, levels of accuracy and quality standards, and customer satisfaction levels.

The responsibilities & the impact YOU will have:

  • Receive, assign, update, classify, and process cases

  • Identify if the case will need immediate action and/or require escalation

  • Escalate to the appropriate team if needed

  • Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation

  • Update the knowledge management system with new available documents or guidelines

  • Proactively monitor the cases to be able to determine if any action is needed (time; quality)

  • Responsibility for delivering upon agreed SLAs

  • Process complex cases

  • Lead the teams and daily operations to achieve agreed SLAs, quality, and costs

  • Train other HR teams and business if needed

  • Ensuring policy and legal compliance

  • Enforcing sensitivity and confidentiality with employee personal data

  • Lead and oversee daily huddles and daily distribution of workload

  • Lead the team of Recruitment and Onboarding Operations professionals in the hubs

  • Talent development

  • Performance management; identification of potential performance issues

  • Work distribution and controls

  • Provide daily and monthly performance feedback and coaching; monitor the development and training needs of the team members

  • Participate in various project based upon an agreement with GS HR Leadership

  • Drive improvements, user experience, effectiveness, and efficiency

  • Participate on Global Onboarding Operations projects

  • Drive automation and IA within Recruitment and Onboarding Operations HR teams

  • Drive continuous improvement projects in the area of responsibility

  • Provide insights and intelligence with respect to trends and opportunities, and focus on enhancing overall metrics & customer satisfaction

  • Continues work on standardization of the Regional HR process

  • End-to-end process overview

  • Proactively gain feedback from the business, employees and managers

  • Work on customer experience improvements; closely cooperate with other HR teams, especially Talent Acquisition, People Experience Operations teams and Contact Center team

  • Provide feedback to the other HR teams about challenges and opportunities

Qualifications

We would love to hear from YOU, if you have:

  • Ability to perform administrative activities.

  • Demonstrates customer orientation and customer service skills

  • Ability to accurately collect information in order to understand and assess the client’s needs and situation

  • Strong organization skills, attention to detail and follow-through to resolve any outstanding issues

  • Project and change management skills

  • Sense of initiative and ability to prioritize workload and provide timely follow-up and resolution.

  • Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance in a concise and professional manner

  • Discretion, professionalism, confidentiality, and judgment

  • Technology Savvy

  • Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer)

  • Ability to work effectively in a fast-paced, self-directed team-based environment

  • Enthusiastic team player with a strong drive to create a positive work environment

  • Continuous learning mindset - always curious, learn from mistakes, be open-minded and willing to learn with others and willing to share knowledge

  • Great work ethics – be reliable, meet deadlines, deliver results, be open to receiving feedback

This is what awaits YOU at J&J:

  • An opportunity to be part of a global market leader.

  • A dynamic and inspiring working environment.

  • Many opportunities to work on challenging projects and assignments.

  • An opportunity to participate in employee engagement activities on a voluntary basis based on individual preference

  • Possibilities for further personal as well as professional development.

  • Many employees benefits:

    • 5 weeks of vacation, home office, flexible working hours, sick days

    • Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card

    • Contribution to: Prague public transportation, language study, illness leave, pension contribution,

    • Refreshment in the workplace, company gym, free sports activities, corporate events 

Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

Job position benefits

Home office Sick days Refreshments Caffeteria Company catering Meal vouchers or meal contributions

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