L1 Network Support Engineer - German

L1 Network Support Engineer with English and German 24x7

The primary responsibility of Network Support Engineers is to provide a service to external clients to ensure that the IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and to restore service to end-users by managing incidents to resolution. The Network Support Engineer L1 focuses on first-line support for standard and low complexity incidents, requests, problems, and events.

Responsibilities:

  • Monitoring of existing infrastructure
  • Providing 1st line support - solving incidents, events, problems
  • Where necessary, they escalate requests and exceptions to the 2nd line support team.
  • Incident, problem, request, and event management
  • Shift Management

Required Work Experience:

  • previous working experience with supporting networking technologies
  • knowledge of Cisco technologies
  • CCNA certification is a big plus
  • English language (written and spoken) - at least B2
  • German language (written and spoken) - at least B2
  • willingness to work shifts 24x7 (nights, weekends, public holidays)

What we offer:

  • variable yearly bonus
  • 5 weeks of vacation
  • 3 sick days per year
  • Notebook and mobile phone
  • 55CZK meal contributions
  • Contribution to the pension insurance in the amount of 1,000 CZK monthly
  • Cafeteria benefity system - 400 CZK/month
  • Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year
  • Over standard healthcare
  • Refreshment (fruit, coffee, tea), monthly company breakfasts

Does it sound interesting to you? Let us know!

Job position benefits

Company events and teambuilding Sick days Caffeteria Courses and training Company recreational facilities Extra holidays Meal vouchers or meal contributions Retirement or life insurance contributions Notebook Superior medical care Mobile phone Bonuses

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