Insurance Customer Service Agent with Norwegian

Accenture Services, s. r. o.
Full-time  •   Prague
Seniority: Junior  •  Education: Bachelor

This will be your future team:

You will become a part of a large group of interesting and open-minded people with diverse backgrounds and experience. The environment here is very cosmopolitan - your colleagues will be from all over the globe! Our Accenture world is full of changes and new things, so we are always ready to support our colleagues when needed – our open office space makes this communication much easier and efficient. We need to be able to adapt to unexpected situations, which can be a challenge… Yet, it is precisely this adaptability that gives us an opportunity to develop and makes our life here more exciting!

This will be your future role:

The role is responsible for managing the whole insurance customer serviceloss lifecycle – from the moment of the initial customer contactloss happens until final resolution. The role incorporates investigating the circumstances around the insurance transactiona loss, making relevant decisions about coverage, while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem solving, and communication skills. Previous insurance experience is not required but a plus. Extensive internal trainings ensure we internally build and develop a next generation of insurance experts.

  • Serving as first point of contact for the customer.

  • Handling and resolving customer transactionssettling insurance losses as per internal company procedures.

  • Investigating the details around the customer transactionsloss by identifying and requesting relevant information from various parties.

  • Making final decisions about resolution of customer transactionscoverage and indemnity.

  • Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring timely information is provided to all of them.

  • Gathering and storing loss data according to internal compliance regulations.

  • Taking pro-active steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.

  • Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.

Qualifications:

  • Excellent knowledge of Norwegian and English language – C1.

  • Strong communication skills, both verbal and written.

  • Ability to work independently, organize and prioritize own tasks effectively.

  • Team-work capabilities – knowledge sharing, providing/seeking guidance and advice when needed.

  • General computer literacy – MS Office.

  • Work experience in customer service is preferred but not essential.

  • Fresh graduates are encouraged to apply.

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