Customer Service Specialist with French

ICON is looking for new French speaking colleagues to join our team. We are not a corporate giant. We are a flexible, supportive and friendly team. Because of our size, your voice is heard, and your ideas can make an impact quickly. Here is a taste of what is on offer:

Our client for this project is a company which provides the most convenient way to pay for parking in several countries including USA, Canada, Australia, UK and France. For customers it means no more coins or pay & display receipts; now they can pay using a debit or credit card right from their phone, and add more time without going back to the meter.

This position entails receiving customer enquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. ICON is looking for applicants who can handle a high volume of inbound calls to assist these customers, ensuring the payment process goes as smoothly as possible. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client. This is a purely inbound customer service campaign with no sale required!

Your Profile

• Excellent French language skills both written and spoken

• Good grasp of English (training will be conducted in English)

• Excellent phone manner and listening skills

• Enthusiasm, energy and a positive attitude

• Good team player

• Comfortable talking on the phone whilst typing on a PC

• Legally allowed to work in the Czech Republic

We Offer You

• Full-time employment (12-month contract with a 3-month probationary period)

• A hybrid working opportunity (a mix of onsite and remote working)

• Fully paid training, paid overtime

• 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)

• 50% or 100% discounted Multisport membership (www.multisport.cz)

• Team building & social events 

• Great company culture

• Ongoing training sessions & personal development endeavours

• A diverse international work environment with global brands in centrally located Karlin, Prague

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.