Manuvia Expert Recruitment
Full-time  •   Prague
Seniority: Mid level  •  Education: Secondary education

We are looking for dedicated and responsible Customer Service professionals with Dutch and English language for a significant, stable, international company in Prague to provide high-end customer care in a field of medical devices. You will have a chance to be part of a modern SSC and to participate in setting up processes and procedures.

Description

- providing support to customers via phone and email

- handling product and service complaints and queries

- responsibility for correct order handling and customer data maintenance

- proving basic product support and advisory

- implementation of processes and procedures related to Customer Care

- promoting current campaigns and offers

- cooperation with sister companies

Requirements

- current experience in customer service (ideally from SSC or similar))

- fluent Dutch and English

- knowledge of SAP is big advantage

- excellent communication skills and pro-client orientation

- computer skills

- sense of detail, positive attitude, stress resistance

Offer

- 25 days of vacation + sick days

- bonuses

- meal vouchers

- pension plan

- sport card

- contribution for culture

- international environment

- extra healthcare

- courses and internal trainings

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