ICON Communication Centres s.r.o
Full-time  •   Prague
Seniority: Graduate  •  Education: Secondary education

ICON is on the lookout for new colleagues. We aren't a corporate giant; we are a flexible, friendly team that is supportive and we pride ourselves in nurturing talent. Because of our size, your voice is heard, and your ideas can make an impact quickly. Here's a taste of what's on offer:

  • Friendly and understanding management team

  • Hybrid working

  • Additional holidays

  • Stability (we've been around since 2003!)

  • Training and development programs

  • Social events

Our client is a global education technology manufacturer and software developer operating in over 35 countries, creating classroom technology, training programs and support materials to facilitate math and science education by working with educators throughout the world to connect the classroom learning experience with real-world applications.

Main Responsibilities

  • Technical help desk - providing information, responding to requests, resolving issues via phone and email

  • Provide information to customers by verifying understanding of request, answering questions, and offering assistance

  • Record requests

Your Profile

  • Excellent communication skills, verbal and written skills of native level in French and good level of English.

  • Technical aptitude, technical help desk experience is considered an asset

  • Knowledge of MS Office and CRM Systems, Oracle, Share point considered an asset

  • Have a passion for new technology and can quickly understand and apply its benefits

  • Customer-oriented and motivated with the desire to succeed

  • Accuracy and attention to detail

  • Excellent interpersonal skills

  • Honesty, integrity and team spirit

We Offer You

  • Full or Part time employment contract

  • Fully paid training

  • Very healthy pro-rated base salary

  • 20 days of holiday + 3 free days (free days are available after your 1st year of service)

  • Training and regular coaching sessions to prepare you for internal promotions and further career development

  • Choice of home office or working in our centrally located office in Karlin, Prague

  • Frequent team building and company events

Paid Training And Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.


Fill in your details below and we will be in touch!

Job position benefits

Work predominantly from home Company events and teambuilding Home office Contributions to sport, culture or past time activities Courses and training Meal vouchers or meal contributions Bonuses

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