Axial Personnel Agency
CZK 38,000 - 42,000  •   Full-time  •   Prague
Seniority: Junior  •  Education: Secondary education

For one of the most established international software companies we are currently looking for suitable candidate for the role of Customer Support assisting clients using their company software. The primary function is to effectively support external end-users and internal stakeholders. Support includes site navigation and system troubleshooting as well as interfacing with other teams to ensure world-class service. Specialists will provide complete satisfaction for all customer interactions. This role is expected to be self-motivated, proactive, and demonstrate a passion for continuous learning.

Job details:

- Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
- Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments
- Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits)
- Document transactions in CRM system

Requirements:

- Working in a customer service call center or help desk environment strongly preferred
- Working with individuals from diverse cultures preferred
- Working within structured time frames that provide limited flexibility
- External and Internal client experience
- Experience with creative problem solving for customers

Offer:

- Salary 38-42.000 CZK based on previous experience
- Company benefits package (5 weeks vacation, sick days, full paid meal tickets, Multisport card...), annual bonus
- Possible career growth
- Working in an international environment with a strong focus on people development, regularly working remotely from home

Job position benefits

13th salary Home office Sick days Caffeteria Extra holidays Meal vouchers or meal contributions Mobile phone Bonuses

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