Customer Support Specialist for Travel Startup

Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brand!

Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for travelers across the globe!

What the job entails:

- answering customer questions by email and online chat, review bookings for accuracy

- actively handling last-minute bookings and communicating with partner drivers

- resolving urgent matters over the phone, redirecting clients to appropriate channels

- flexible, rotating schedule (we operate on a 24-hour schedule)

What we are seeking:

- full English proficiency (C1 - C2)

- optimistic individuals that want to grow professionally, with a built-in can do attitude

- people who thrive in a fast-paced environment, with a high level of attention to detail

- effective communication with clients & drivers primarily in writing, and over the phone

- people who work effectively as part of a hyper-motived international team, and individually

- ability to navigate through multiple systems (Slack, ticketing and booking software, etc)

- hospitality, tourism or logistics experience preferred, but not required

What you can expect from us:

- learning from a team of highly driven professionals

- possibility to incorporate own ideas & take on different roles outside of Operations

- interacting with travelers and drivers from all over the world (we operate in 70+ countries)

- opportunity to participate in a unique project changing the world of travel

- informal office environment, within a short walking distance from I.P. Pavlova

- summer barbecues in our garden

- discounted company call tariff (after the trial period also for family members)

- meal voucher lump sum

- pet-friendly office

- the possibility of home office after trial period by agreement

- pool table

Daytrip Customer Specialists have progressed to positions in Insurance, Marketing, Sales, Content Writing, Information Technology, and Senior Operations roles.

So if it’s your first job, or you’re a seasoned Customer Specialist looking to grow into a bigger role, we want to hear from you!

Job position benefits

Launching a brand new project Time dedicated to innovation Dog-friendly office Opportunity to make up for work hours Home office

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