Customer Support Specialist for Travel Startup

Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brand!

Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for travelers across the globe!

What the job entails:

- answering customer questions by email and online chat, review bookings for accuracy

- actively handling last-minute bookings and communicating with partner drivers

- resolving urgent matters over the phone, redirecting clients to appropriate channels

- flexible, rotating schedule (we operate on a 24-hour schedule)

What we are seeking:

- full English proficiency (C1 - C2)

- optimistic individuals that want to grow professionally, with a built-in can do attitude

- people who thrive in a fast-paced environment, with a high level of attention to detail

- effective communication with clients & drivers primarily in writing, and over the phone

- people who work effectively as part of a hyper-motived international team, and individually

- ability to navigate through multiple systems (Slack, ticketing and booking software, etc)

- hospitality, tourism or logistics experience preferred, but not required

What you can expect from us:

- learning from a team of highly driven professionals

- possibility to incorporate own ideas & take on different roles outside of Operations

- interacting with travelers and drivers from all over the world (we operate in 70+ countries)

- opportunity to participate in a unique project changing the world of travel

- informal office environment, within a short walking distance from I.P. Pavlova

- summer barbecues in our garden

Daytrip Customer Specialists have progressed to positions in Insurance, Marketing, Sales, Content Writing, Information Technology, and Senior Operations roles.

So if it’s your first job, or you’re a seasoned Customer Specialist looking to grow into a bigger role, we want to hear from you!

Job position benefits

Launching a brand new project Time dedicated to innovation Dog-friendly office Opportunity to make up for work hours Home office

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