Customer Service Representative with Polish

Essential duties and responsibilities:

• Order handling of Imaging devices and spare parts.

• Pre-handling of orders, verification of prices, discounts and product configurations.

• Entering sales and purchase orders and creating device configurations in ERP.

• Confirmation of delivery times for the customer and monitoring of delivery times.

• Handling of phone calls at Customer Service call center.

• Collaboration in the credit block and credit processes with customers and Finance Department.

• Collaboration in the maintenance of customer sales area agreements in ERP system.

• Collaboration in the item data maintenance process.

Job Requirements:

• Previous experience in customer service is desired

• Firm customer orientation, both in support and service

• Strong detail-orientation and teamwork ability

• Advanced or proficiency in English and Polish language

• Knowledge as a user in CRM system is considered an advantage

• Microsoft Office advanced user, mainly power point and excel

You can look forward to these benefits:

• Contribution to wellness and leisure activities

• Extra 5 days of vacation

• 4 paid sick days

• Individual retirement plan and life insurance possibility

• Meal vouchers

• Language courses

• Employee Assistance Program

• Home office possibility

• Company discounts

• Service awards

• Attractive work environment in Prague 8 - Libeň