Customer Service Representative with French

The Customer Care Representative supports his/her Customer Care Supervisor in ensuring that our company is a reliable, professional and responsive partner for all Customers. He/she is an excellent team player, with a strong service and sales mentality. Cooperate with integrated departments by ensuring continuous improvement and growth.

Main accountabilities

• Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism

• Went through extensive product training and acquired the detailed knowledge on current product portfolio. Provides customer with accurate information regarding our products and sales promotions.

• Point of contact (telephonic or electronic) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer

• Ensures a correct order management: Quotations, Orders, Deliveries and Invoices

• Manages product and service complaints

• Assures fulfilment of the local legal requirements

• Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints

• Reaches Customer Service targets

• Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.

• Promotes campaigns and offers agreed with the Customer Care Manager.

• Works and leverages relations with sister companies in whole group

Job Requirements

• Enthusiastic for challenges and being part of a new project launch

• Experience in Customer Care area, ideally from medical device, healthcare or dental field

• Language skills: fluent French is required

• Fluent level of English since this will be the corporate language

• Expert knowledge as SAP user for Customer Care modules

• Valuable knowledge as user in CRM systems

• Oral and writing communication skills

• Expert knowledge in Customer Care processes and procedures