Customer Service Representative with French

Envista
Full-time  •   Prague
Seniority: Specialist  •  Education: Bachelor

We are Envista – a global family of three operating companies and more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives.

Are you dedicated to improve lives, to create a confidence and to build a trust? This is a great opportunity to join our growing business! Into a heart of our Envista European businesses – we are looking for

Customer Service Representative with French

The Customer Care Representative supports his/her Customer Care Supervisor in ensuring that our company is a reliable, professional and responsive partner for all Customers. He/she is an excellent team player, with a strong service and sales mentality. Cooperate with integrated departments by ensuring continuous improvement and growth.

Main accountabilities

  • Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism

  • Went through extensive product training and acquired the detailed knowledge on current product portfolio. Provides customer with accurate information regarding our products and sales promotions.

  • Point of contact (telephonic or electronic) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer

  • Ensures a correct order management: Quotations, Orders, Deliveries and Invoices

  • Manages product and service complaints

  • Assures fulfilment of the local legal requirements

  • Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints

  • Reaches Customer Service targets

  • Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.

  • Promotes campaigns and offers agreed with the Customer Care Manager.

  • Works and leverages relations with sister companies in whole group

Job Requirements

  • Enthusiastic for challenges and being part of a new project launch

  • Experience in Customer Care area, ideally from medical device, healthcare or dental field

  • Language skills: fluent French is required

  • Fluent level of English since this will be the corporate language

  • Expert knowledge as SAP user for Customer Care modules

  • Valuable knowledge as user in CRM systems

  • Oral and writing communication skills

  • Expert knowledge in Customer Care processes and procedures

Job position benefits

Company events and teambuilding Home office Sick days Contributions to education Caffeteria Extra holidays Meal vouchers or meal contributions Retirement or life insurance contributions

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