Customer Service Representative French and Italian

We know that dental professionals do more than create healthy, beautiful smiles – they create confidence. To achieve their goals they need a champion. They need someone who will be there for them, side by side and end to end. At Envista, we’re uniquely positioned to be this champion. Our differentiated combination of commitment to our customers, innovative focus on the future, respect for each other, continuous improvement, and empowering, accountable leadership embolden us to champion dental professionals like no one else can. Our comprehensive product portfolio consisting of more than 30 industry leading brands, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies partner with dental professionals to help them deliver the best possible patient care. We believe true champions lift each other up, and we are looking for new champions to join our team. If you believe champions do more than win – they stand for something bigger – you can build a meaningful career at Envista. Let’s talk. Learn more at envistaco.com.

We are currently looking for professional with French and Italian to join our IoS intraoral scanner business.

Responsibilities:

• Order handling of Direct and Indirect DEXIS IOS Solutions.

• Regions include to Europe with primary focus on Italy and France.

• Pre-handling of orders, verification of prices, discounts and product configurations.

• Enter sales and purchase orders and create device configurations in SAP and/or Oracle.

• Confirmation of delivery times for the customer and monitoring of delivery times.

• Handling of phone calls at Customer Service call center.

• Collaborates in the credit block and Letter of Credit processes with customers and Finance Department. 

• Collaborates in the maintenance of customer sales area agreements in the SAP and/or Oracle ERP system.

• Collaborates in the SAP and/or Oracle item data maintenance process.

• Collaborates in the quality and regulatory processes (i.e. regulatory blocks). 

• Conducts invoice rectifications requested by customers.

• Collaborates in the warranty and RMA processes with Technical Support. 

• Works and leverages relations with sister companies within the Group

  Job Requirements

  • Minimum three years of experience in administrative management positions within customer service department, ideally from dental, healthcare or medical device sector. 

  • Written and spoken French, Italian and English

  • Expert knowledge in ERP, focus on sales module

  • Valuable knowledge as user in CRM system 

  • Microsoft Office advanced user, mainly power point and excel

  • Solid administrative management skill

  • Strong detail-orientation and teamwork ability

  • Firm customer orientation, both in support and service.