Customer Care Specialist with English

HHD s.r.o.
CZK 32,000 - 36,000  •   Full-time  •   Prague
Seniority: Graduate

HHD (Interhome) is looking for new team colleague to join its English International Team at our modern Customer Experience Centre in the heart of Prague.

Our aim:

to ensure satisfied customers by arranging their travel bookings, and offer on-going service and support during their holiday stay where required, thereby providing an excellent customer experience

to deliver a successful B2B Service for our partner travel agencies

What skills do you need to have to be successful:

  • Native/almost Native English language skills (verbal & written, Level C1 min.) + another EU language skills as advantage (verbal & written, Level B2 min.)

  • Microsoft PC skills, knowledge of SAP an advantage

  • after training - be able to offer an excellent customer experience to our clients, when handling their vacation bookings & offering on-going service and support during their vacation

  • flexible, shifts incl. weekends

  • be an excellent multi-tasker, but still remain calm as well as make good decision-calls, independently

  • willingness to learn new things and contribute to the team with new ideas & creativity

  • working permit in the Czech Republic

  • able to start asap, interested in full-time or part-time position

What benefits is HHD offering:

  • competitive salary for hospitality sector

  • determined contract for 1 year with possibility of change to undetermined after this period (3 months trial period)

  • 50% extra for weekend and CZ Bank Holidays hours

  • 25 vacation days

  • meal vouchers

  • 7-14 day entry training and further trainings throughout the year

  • Multisport Benefit card (partially paid by Employer)

  • up to 50% discount on all HHD properties

  • corporate events and team-building activities

  • bonus system

  • working in a stable company with professional development opportunities

We treat our staff as individuals and as an important member of the team, you will be responsible for your own tasks supporting our valued customers. Your efforts, motivation and loyalty are all key to our continued success and will be acknowledged accordingly.

If you can imagine yourself in this role, then please send your resume and cover letter to us.

Job position benefits

Individual schedules of working hours Company events and teambuilding Refreshments Courses and training Extra holidays Meal vouchers or meal contributions Discount on company products or services Bonuses

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