Customer Care Representative with German

For a new project being transitioned to Prague, we are looking for colleagues to act as Customer Service Representatives to provide advice and support to our B2B customers from the dental industry, go above and beyond customer expectations and provide an outstanding customer service experience.

This role handles a complex variety of tasks, the main accountabilities involve:

• Being responsible for different aspects of order management (processing, monitoring, follow-up)

• Communication with vendors and third-party service providers to ensure that orders are placed correctly and on time

• Communicating with customers regarding order status updates

• Providing additional information regarding products, additional services, and similar

• Resolve any potential customer issues and troubleshooting problems, provide appropriate solutions

• Processing returns or exchanges based on customer requests or company policies

• Establishing and managing positive relationships with customers

• Updating customer records and maintaining several CRM systems

• Working in collaboration with other departments

• Follow company procedures, guidelines, and policies

Requirements:

• Fluent in English and German language

• Previous experience in customer service within an international corporation is preferred

• Excellent communication skills (verbal and in writing)

• Ability to operate computer systems with accuracy and efficiency

• Ability to adapt and implement new procedures as required to provide excellent customer service

• High levels of motivation and enthusiasm for working in the dental industry

• Reliability and high sense of responsibility

You can look forward to these benefits:

• 25 days of vacation

• 4 paid sick days

• Contribution to wellness and leisure activities

• Individual retirement plan and life insurance

• Meal vouchers

• Language courses

• Employee Assistance Program

• Home office possibility

• Company discounts

• Service awards

• Attractive work environment in Prague 8 - Libeň

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. We believe true champions lift each other up, and we are looking for new champions to join our team. If you believe champions do more than win – they stand for something bigger – you can build a meaningful career at Envista. Let’s talk. Learn more at envistaco.com.