Waited 45 minutes to be seen

Booked an appointment via email and was called back promptly with a date and time. Turned up 15 minutes early for the appointment, filled out the forms and was taken to the waiting area (which was in a different part of the building). Waited for 45 minutes whilst other people came and were seen. Gave up and went back to the reception area and told them what happened, I had to go to work so could not wait around any longer. Have not yet booked...
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