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The worst customer experience of my life, verbal abuse and intimidation by waiter at




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Bluey1
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I was just wondering what people thought of this:





I went to this restaurant ( Modry Zub spalena street ) recently. I had been the previous day and the experience had been generally positive, especially the service. It was approx 6 pm and the restaurant upstairs was half-full. I was on my own and sat at one of the 4-seater tables near the window. There were no reservation signs on any of the tables. A male waiter approached me and rudely ordered me to move to the only one seater-table in the restaurant by the toilet by aggressively telling me “you can’t sit here” and gesturing to the single table



As soon as I questioned him, he first told me he would not serve me and then immediately became very aggressive and pointed to the door barking at me to “get out”. I asked to speak to the manager and he told me that he didn’t care and that the manager was not working that night. He continued to aggressively order me to leave the restaurant in front of all the other diners who were as shocked and as uncomfortable as I was. He then told me to “**** off”. The other waiting staff looked on and seemed to find the whole incident amusing.



As I was leaving, I tried to explain what had happened to one of the waitresses down stairs who went to the upstairs part of the restaurant to speak to the waiter. A few moments later, I was confronted by the same waiter who came marching down the stairs, again shouting at me to “get out” of the restaurant as if he owned the place. He held the door open until I was forced to leave. I was in utter shock.



The worst part for me is that I contacted the manageress the next day and she gave me a limp apology although she did say that the owner new about it and would contact me the same day. He never did, nor has he answered any of my repeated emails. This was despite the fact that I wrote a review of the experience on TripAdvisor and informed him that I rent six apartments in the center of Prague to Tourists. I am therefore in a perfect position to recommend restaurants to the 100s of guests I meet every year and would have taken a business card with me.



I find it disturbing and possibly more shocking than the incident itself, that the owner took so little interest in the kind of behavior that in any other country, would be a result in immediate dismissal. But it is hardly surprising that staff are able to behave in such an appalling way to his customers if the owner fails to respond to such a serious issue as staff verbally abusing and intimidating customers.

Last edited by Bluey1 : 09-01-12 at 10:17 PM.
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08-01-12, 07:38 PM

ConfusedMan
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I wouldn't think there's anyone who has not, in one way or the other, had similar experiences, albeit in different ways.

Although without going into details, one thing I have come to observe is that there are what I call "typical" Czech restaurants that still do not welcome foreigners, or so it seems.

Of course there are usually no signs stating that foreigners are not welcomed, but the way you are "served", the kind of suspicious and mean stares you get both from the attendants and other diners makes it obvious.

If you were welcomed, someone would of reached out to make some kind of damage control...But there you are.

Unfortunately, where else can I eat some good knedliky and goulas if not in "typical" Czech restaurants.

Btw, myself and an African friend were once in a restaurant somewhere close to Andel. The waiter who was standing at the door when we came in, and who was nice enough to say "dobry den" to us, eventually disappeared into the kitchen, and never reappeared again. We sat there for about 15 minutes without menu being given to us, we went and picked them ourselves, yet no one showed up. We eventually had to leave.

On normal days I would normally ask questions...But that day was not one of those days.

Last edited by ConfusedMan : 08-01-12 at 08:25 PM.
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08-01-12, 08:23 PM

musicsavedmylife2's Avatar
musicsavedmylife2
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I'd have nutted him, but that's just me.
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08-01-12, 08:29 PM

Ślunzok
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In most cases it is not an anti-foreigner attitude. As my friend (a native) says: "We go to those restaurants, where they insult us the least."
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08-01-12, 10:20 PM

Aquarius
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I had a similar experience a few years ago(different restaurant.) We were barked at by a waiter who tried to throw us out(I think he was just pissed off about having to work...maybe the fact that we were speaking English pissed him off, too, I don't know. We were the only customers in the place and we were being civilized if a little noisy.) When we told him we were going to tell the owner, who we knew on a first name basis, he shrugged and shouted 'Do you know how long I've worked here? They can't do anything.' (I didn't realize that waiters got tenure.)

I didn't go back for two years.

Next time I went back, he was gone and the service in this place was excellent.
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09-01-12, 08:59 AM

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Jen
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This is a real shame - I know the owner of Modry Zub and am sending him a link to this thread.
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09-01-12, 10:50 AM

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JIZEK
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Quote:
Originally Posted by ConfusedMan
I wouldn't think there's anyone who has not, in one way or the other, had similar experiences, albeit in different ways.

.


think again- have never experienced anything even close to this.

Quote:
Originally Posted by ConfusedMan

Although without going into details, one thing I have come to observe is that there are what I call "typical" Czech restaurants that still do not welcome foreigners, or so it seems.


.


I always eat in ´typical´Czech restaurants, have never felt unwelcomed.



As sluknov says, its not always because you are a foreigner, although its easy for you to jump to this conclusion, Some people are just gits, the other staff were probably giggling because it wasn´t the first time that day he had done this, and were probably thinking ´here we go again´

Please stop assuming its prejudice- learn to speak Czech, and or speak to Czech people, and you will very soon realise, its not just foriegners that get this.
--

Last edited by JIZEK : 09-01-12 at 11:41 AM.
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09-01-12, 11:34 AM

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