The worst customer experience of my life, verbal abuse and intimidation by waiter at




I was just wondering what people thought of this: I went to this restaurant ( Modry Zub spalena street ) recently. I had been the previous day and the experience had been generally positive, especially the service. It was approx 6 pm and the restaurant upstairs was half-full. I was on my own and sat at one of the 4-seater tables near the window. There were no reservation signs on any of the tables. A male waiter approached me and rudely ordered me to move to the only one seater-table in the restaurant by the toilet by aggressively telling me “you can´t sit here” and gesturing to the single table As soon as I questioned him, he first told me he would not serve me and then immediately became very aggressive and pointed to the door barking at me to “get out”. I asked to speak to the manager and he told me that he didn´t care and that the manager was not working that night. He continued to aggressively order me to leave the restaurant in front of all the other diners who were as shocked and as uncomfortable as I was. He then told me to “**** off”. The other waiting staff looked on and seemed to find the whole incident amusing. As I was leaving, I tried to explain what had happened to one of the waitresses down stairs who went to the upstairs part of the restaurant to speak to the waiter. A few moments later, I was confronted by the same waiter who came marching down the stairs, again shouting at me to “get out” of the restaurant as if he owned the place. He held the door open until I was forced to leave. I was in utter shock. The worst part for me is that I contacted the manageress the next day and she gave me a limp apology although she did say that the owner new about it and would contact me the same day. He never did, nor has he answered any of my repeated emails. This was despite the fact that I wrote a review of the experience on TripAdvisor and informed him that I rent six apartments in the center of Prague to Tourists. I am therefore in a perfect position to recommend restaurants to the 100s of guests I meet every year and would have taken a business card with me. I find it disturbing and possibly more shocking than the incident itself, that the owner took so little interest in the kind of behavior that in any other country, would be a result in immediate dismissal. But it is hardly surprising that staff are able to behave in such an appalling way to his customers if the owner fails to respond to such a serious issue as staff verbally abusing and intimidating customers.

18:38:22 08.01.2012 Bluey1

I wouldn't think there's anyone who has not, in one way or the other, had similar experiences, albeit in different ways. Although without going into details, one thing I have come to observe is that there are what I call "typical" Czech restaurants that still do not welcome foreigners, or so it seems. Of course there are usually no signs stating that foreigners are not welcomed, but the way you are "served", the kind of suspicious and mean stares you get both from the attendants and other diners makes it obvious. If you were welcomed, someone would of reached out to make some kind of damage control...But there you are. Unfortunately, where else can I eat some good knedliky and goulas if not in "typical" Czech restaurants. Btw, myself and an African friend were once in a restaurant somewhere close to Andel. The waiter who was standing at the door when we came in, and who was nice enough to say "dobry den" to us, eventually disappeared into the kitchen, and never reappeared again. We sat there for about 15 minutes without menu being given to us, we went and picked them ourselves, yet no one showed up. We eventually had to leave. On normal days I would normally ask questions...But that day was not one of those days.

19:23:09 08.01.2012 ConfusedMan

I'd have nutted him, but that's just me.

19:29:29 08.01.2012 musicsavedmylife2

In most cases it is not an anti-foreigner attitude. As my friend (a native) says: "We go to those restaurants, where they insult us the least."

21:20:06 08.01.2012 Ślunzok

I had a similar experience a few years ago(different restaurant.) We were barked at by a waiter who tried to throw us out(I think he was just pissed off about having to work...maybe the fact that we were speaking English pissed him off, too, I don't know. We were the only customers in the place and we were being civilized if a little noisy.) When we told him we were going to tell the owner, who we knew on a first name basis, he shrugged and shouted 'Do you know how long I've worked here? They can't do anything.' (I didn't realize that waiters got tenure.) I didn't go back for two years. Next time I went back, he was gone and the service in this place was excellent.

07:59:40 09.01.2012 Aquarius

This is a real shame - I know the owner of Modry Zub and am sending him a link to this thread.

09:50:12 09.01.2012 Jen

Quote: ConfusedManI wouldn't think there's anyone who has not, in one way or the other, had similar experiences, albeit in different ways. .

think again- have never experienced anything even close to this.

Quote: ConfusedMan Although without going into details, one thing I have come to observe is that there are what I call "typical" Czech restaurants that still do not welcome foreigners, or so it seems. .

I always eat in ´typical´Czech restaurants, have never felt unwelcomed. As sluknov says, its not always because you are a foreigner, although its easy for you to jump to this conclusion, Some people are just gits, the other staff were probably giggling because it wasn´t the first time that day he had done this, and were probably thinking ´here we go again´ Please stop assuming its prejudice- learn to speak Czech, and or speak to Czech people, and you will very soon realise, its not just foriegners that get this. ;)

10:34:54 09.01.2012 JIZEK

Oh yes, Modry zub is quite typical Czech restaurant who rarely see a foreigner there :rolleyes:

10:43:03 09.01.2012 jezovec

Quote: JIZEKthink again- have never experienced anything even close to this. I always eat in ´typical´Czech restaurants, have never felt unwelcomed. As sluknov says, its not always because you are a foreigner, although its easy for you to jump to this conclusion, Some people are just gits, the other staff were probably giggling because it wasn´t the first time that day he had done this, and were probably thinking ´here we go again´ Please stop assuming its prejudice- learn to speak Czech, and or speak to Czech people, and you will very soon realise, its not just foriegners that get this. ;)

OK. I will learn cz in order not to be thrown out of cz restaurants. Your advice noted. :D

11:27:15 09.01.2012 ConfusedMan

I have finally been contacted by the owner at Modry Zub 3 weeks after I sent my initial complaint. I have posted his answer below. Unfortunately, it is perhaps the most unprofessional response imaginable. He starts the response with a tone of confrontation ‘look” rather than apology and diplomacy. He says the waiter has a different “ version” of events… big surprise, which he has obviously taken as red, rather than contacting me to give me the chance to challenge what the waiter has told him. He has also accused me of being “arrogant and strange” almost as if I deserved to be told to “**** off” and kicked out of his restaurant for not wanting to sit by the toilet. He has mentioned that I sent him 10 emails which is factually incorrect, as I sent him 3 directly. I would have sent just one, had he had the decency and professionalism to answer me. He mentions that he has already apologized but this is his first answer after 3 weeks and a lesson in how not to deal with customer complaints. His only conclusion to the situation is that I should choose another restaurant in future. Surely he should realize that after being told to **** off by his waiter I may well have already made this decision. It is hardly surprising that staff behave so appallingly to customers if the owner automatically sides with his waiting staff when sent a customer complaint of such seriousness. What hope is there of an improvement to services in the CR if the owners of restaurants react with such disregard, ignorance and unprofessionalism to incidences of such an extreme nature? Actually makes me rather sad. Just when you think things are improving we are reminded how little progress has been made by some, in understanding the basic rudiments of customer service and dealing with complaints. Owners response look, you have story about my restaurant but I have different one. Yours behavior was strange and arrogant. I have run three places bars or restaurants in Prague for almoust 15 years with more then 50% of foreigners guest and foreigners are, be sure, welcomed! If you are "so extremly disappointed" with this restaurant, it simple, next time choose some different one. This is how you can us punished or sent references to TripAdviser. You already sent me all together over ten messages what you expect? Mr.Morris I have apologized for your bad experience, now problem...

11:39:52 09.01.2012 Bluey1

could be an interesting article for the ´Prague Post´ :-)

11:54:24 09.01.2012 JIZEK

Quote: JIZEKcould be an interesting article for the ´Prague Post´ :-)

Yes could be, but it will make no difference. The readers of Prague Post are the same people on this thread:) I had a very similar experience at a restaurant by Podoli tram stop (I think the name is NEGATIV) last Summer. I would never ever bother to mention it here, if I were you because as usual the discussion will lead to some people telling us how unusual that experience was and how wonderful Czechs treat them & the problem must be with the victim. My advise: Move on mate, forget the restaurant and the management, birds of the same feather. it is called the "Little people effect". :D

12:44:16 09.01.2012 Curus10

Quote: ConfusedManOK. I will learn cz in order not to be thrown out of cz restaurants. Your advice noted. :D

no no, you misread my post- you can learn Czech, but you´ll get thrown out all the same :D

12:47:42 09.01.2012 JIZEK

I don't think his response is that bad to be honest. As you're asking for opinions I would say you've overreacted to his email You see 'look' as being an aggressive word in this situation, it's not necessarily. 'Look' is also a word that can be used with hands open to show conciliation. That is how I would read it here. Ok he's said you were strange and arrogant, but you first accused him of disregard, ignorance, and unprofessionalism. He's said foreigners are welcome at his restaurants, accepts you might write bad reviews on trip advisor, and apologises. I think what you want is to get the waiter sacked, but at the end of the day that's his decision not yours

12:49:24 09.01.2012 dubov

OK. Now back to my first post on this thread. This "manager" would NEVER address a cz person like this, irrespective of how "arrogant" they might be. And the reason is clear: Cz customers can be counted on as regulars, some might have been dining there since decades, while you, a f*** foreigner is a bird of passage. I have no doubt that the table in question was reserved for sure, just that someone forgot to mark it as reserved; then rather than upsetting the regular customer... Btw, learn to speak cz, then you'll have better chance of getting better services some other time.

13:00:37 09.01.2012 ConfusedMan

Quote: ConfusedMan Btw, learn to speak cz, then you'll have better chance of getting better services some other time.

might get a little more respect, but im not sure about the better service.

13:04:08 09.01.2012 JIZEK

Not that CZs hate foreigners, anyways. LOL

13:07:18 09.01.2012 ConfusedMan

Quote: ConfusedManOK. Now back to my first post on this thread. This "manager" would NEVER address a cz person like this, irrespective of how "arrogant" they might be.

You apparently have no clue.

13:08:02 09.01.2012 jezovec

Quote: jezovecYou apparently have no clue.

can´t argue with that. :D

13:24:25 09.01.2012 JIZEK

Quote: dubovI don't think his response is that bad to be honest. As you're asking for opinions I would say you've overreacted to his email You see 'look' as being an aggressive word in this situation, it's not necessarily. 'Look' is also a word that can be used with hands open to show conciliation. That is how I would read it here. Ok he's said you were strange and arrogant, but you first accused him of disregard, ignorance, and unprofessionalism. He's said foreigners are welcome at his restaurants, accepts you might write bad reviews on trip advisor, and apologises. I think what you want is to get the waiter sacked, but at the end of the day that's his decision not yours

It is not my aim to get the waiter sacked. You are right that is the prerogative of the owner. I just think that his response was unprofessional and I am surprised that he took the waiter´s side of events and did not think to consult me. Had he contacted me shortly after the event with some kind of apology and/or explanation regardless of its sincerity, it probably would not have got to the stage of my posting the incident on this site. I´m surprised he does not recognize the importance of damage control as it would have been quite easy for him to subdue the situation, had he at least reacted. I built my business in the service industry and I am still stunned that he does understand this principle of dealing with customer feedback. To save him further hassle at the very least.

15:01:21 09.01.2012 Bluey1

i do wonder what your agenda is here though. you say:

Quote: Bluey1 Had he contacted me shortly after the event with some kind of apology and/or explanation regardless of its sincerity, it probably would not have got to the stage of my posting the incident on this site. ..

yet you did not accept the apology offered:

Quote: Bluey1The worst part for me is that I contacted the manageress the next day and she gave me a limp apology...

also saying:

Quote: Bluey1in any other country, would be a result in immediate dismissal.

yet you claim:

Quote: Bluey1It is not my aim to get the waiter sacked.

it seems to me it is your word against his as to who was rude/arrogant.

15:18:58 09.01.2012 Krtecek

Quote: Bluey1 It is not my aim to get the waiter sacked. You are right that is the prerogative of the owner. I just think that his response was unprofessional and I am surprised that he took the waiter´s side of events and did not think to consult me. Had he contacted me shortly after the event with some kind of apology and/or explanation regardless of its sincerity, it probably would not have got to the stage of my posting the incident on this site. I´m surprised he does not recognize the importance of damage control as it would have been quite easy for him to subdue the situation, had he at least reacted. I built my business in the service industry and I am still stunned that he does understand this principle of dealing with customer feedback. To save him further hassle at the very least.

Ok fair enough, he should have got back to you sooner and apologised for your bad experience, agreed. But I do think it's a little harsh to describe his email as the most unprofessionable imaginable, in fact it sounds quite reconciliatory to me considering the waiter and the rest of the staff probably assured him of a different version of events.

15:26:44 09.01.2012 dubov

Im not sure reacting to the OP as above post by krtecek is exactly fair. I think anyone here, if told by a waiter, to ´f*** off, and get out´ would be shocked and angry. I think the OP has every right to be upset, and post this thread, im sure most people here would have done the same, espiecially when it was done in front of other diners and waiting staff, who found the whole incident amusing. I know for sure I would be livid, embarassed, furious, upset.

15:27:11 09.01.2012 JIZEK

I think krtecek was just talking about the owners response though - clearly what the waiter did was unacceptable. Actually what krtecek said is right, 'I just wanted an apology, no matter how insincere', and 'the manageress offered a limp apology the next day', doesn't make sense

15:37:46 09.01.2012 dubov

would have been handy to to click record on a mobile phone camera- remember that next time- youtube loves these videos, im sure the owners of these places would love to be on youtube too lol

15:42:17 09.01.2012 JIZEK

But isn't this exactly what is happening in service culture all over the place? When I trained in Staff Management for Marks and Spencer in the 1960s there was never any question but that the customer was ALWAYS right, no matter how obnoxious he or she was being and the sales assistant concerned would be told off in no uncertain terms if they were in the slightest bit rude, or reacted to the customer's behaviour. This applied to all the service industries. Now you see notices everywhere, in the UK at least, pointing out to customers that the management/organisation/whatever will not tolerate rudeness or abuse to their staff. This means that inevitably the management will also be listening to their staff's point of view of an altercation. Maybe it has now tipped too far in the other direction. For someone of my age it certainly has done so. I am not in any way supporting the behaviour of the waiter which sounds appalling, nor do I think it is sensible of the owner not to at least hear the other side of the story from the OP. But I do think it's a sign of the times we live in.

15:51:29 09.01.2012 gvkb

Quote: gvkb But I do think it's a sign of the times we live in.

omg- I think I´ll stay home and cook ;)

15:55:39 09.01.2012 JIZEK

Quote: JIZEKomg- I think I´ll stay home and cook ;)

Good idea, much safer there. ;)

16:19:38 09.01.2012 gvkb

I do not find this surprising :) I am used to bad customer service. those people have no respect for customers, I have been in worse situation, believe me. It is very strange and unusual that there is no customer rights organization to protect people from this kind of jungle behavior.

16:29:56 09.01.2012 Borat

Quote: dubov... in fact it sounds quite reconciliatory to me considering.....

goes to show the sad state of customer service one accepts here. The "manager" basically tells the OP to Pi** off to another resto and that he is a liar and arrogant to boot. I have never been there and will never go...

16:42:12 09.01.2012 praguepivo

Quote: dubovI don't think his response is that bad to be honest. ......Ok he's said you were strange and arrogant, but you first accused him of disregard, ignorance, and unprofessionalism. I think what you want is to get the waiter sacked, but at the end of the day that's his decision not yours

"Ď will not serve" - Lucifer. If my memory serves me, this is a quote from Milton's Paradise Lost. "Strange and arrogant" paying customers feed the business. If this was my restaurant, I'd kick out the waiter and offer the African a free meal and a job. I'll bet he could do it better than a local.

16:49:29 09.01.2012 Stilicho

And there I was thinking it was just the OP and myself who experienced bad customer services here. Now people are talking.

16:50:31 09.01.2012 ConfusedMan

Quote: dubovOk fair enough, he should have got back to you sooner and apologised for your bad experience, agreed. But I do think it's a little harsh to describe his email as the most unprofessionable imaginable, in fact it sounds quite reconciliatory to me considering the waiter and the rest of the staff probably assured him of a different version of events.

The fact that the answer came 3 weeks after the incident itself is shocking and it only came after my repeated requests for an answer. Also, the owner did not contact me by phone as his manager promised, which would have given me the chance to discuss the issue in a civilized way. Also, I would have been afforded the opportunity to react to what the waiter´s side of events were. It´s hardly surprising that they were different from mine. The response from the owner is completely undiplomatic and he clearly sides with the waiter by accusing me of being ‘arrogant and strange” and indicates that I should not visit his restaurant again. Maybe you feel that this response is perfectly acceptable, but I certainly do not. I have lived in Prague for a number of years and I am not one to whinge about bad service. In many respects, this country has been very good to me and I have met some wonderful Czechs. However, everyone had their limits and what happened to me in that restaurant went way beyond what I have experienced before. Had you been in my shoes, I don´t think you would have been so diplomatic. This was not just a case of surly service which can be shrugged off as part of the realities of living in CR. It was truly shocking and upsetting and the fact that the owner has sided with the waiter, shown no interest in contacting me until three weeks after the event, only to then accuse me of being “arrogant,” is frankly disturbing and yes, I believe this can be deemed unprofessional.

17:15:34 09.01.2012 Bluey1

Quote: gvkbBut isn't this exactly what is happening in service culture all over the place? When I trained in Staff Management for Marks and Spencer in the 1960s there was never any question but that the customer was ALWAYS right, no matter how obnoxious he or she was being and the sales assistant concerned would be told off in no uncertain terms if they were in the slightest bit rude, or reacted to the customer's behaviour.

When I worked at a country club (high end) in college, my boss once gave me the best advice ever. I still live by it today and it helps a lot. He said: "I know these people are *******s. I know that you know that these people are *******s. Just do me one favor though, DO NOT let them know that they are *******s!" :D

18:08:46 09.01.2012 amahlert

Quote: amahlertWhen I worked at a country club (high end) in college, my boss once gave me the best advice ever. I still live by it today and it helps a lot. He said: "I know these people are *******s. I know that you know that these people are *******s. Just do me one favor though, DO NOT let them know that they are *******s!" :D

Oh I like it :D

18:32:16 09.01.2012 gvkb

Quote: praguepivogoes to show the sad state of customer service one accepts here. The "manager" basically tells the OP to Pi** off to another resto and that he is a liar and arrogant to boot. I have never been there and will never go...

Yes, I do accept poor customer here in Prague, because that is generally the way things are here. Do you think it's reasonable to live in another country and constantly demand things are done the way they were back home? Lots of people argue along these lines but it just smacks of arrogance to me. Ooh look at me, a foreigner, service me please, and keep your ways to yourself And you've interpreted the manager's email in the most negative light possible IMO

19:08:19 09.01.2012 dubov

Quote: dubovYes, I do accept poor customer here in Prague, because that is generally the way things are here. Do you think it's reasonable to live in another country and constantly demand things are done the way they were back home? Lots of people argue along these lines but it just smacks of arrogance to me. Ooh look at me, a foreigner, service me please, and keep your ways to yourself And you've interpreted the manager's email in the most negative light possible IMO

I guessed I missed the part where the waiter knew he was a foreigner the moment he sat down but that is beside the point. The OP is a Customer, you know people that buy stuff, those pesky people you want to try to please. Please point out anything positive in the owners reply. "constantly demanding" oh please, it's not like it's some Czech hospoda and in any case it's been over 20 years since the bloody revolution...

19:12:53 09.01.2012 praguepivo

Bluey, I completely accept that your experience with the waiter was terrible. Nobody should speak to anybody like that Was just saying, the email you had from the manager might not have been as bad you thought. For example, you felt it aggresive that he used the word 'look' for his opening. Of course if he did this in a finger pointing way it is aggresive, but it is by no means the only way that word is used and it's not the way I read it. A lot of it is down to interpretation.

Quote: Bluey1The fact that the answer came 3 weeks after the incident itself is shocking and it only came after my repeated requests for an answer. Also, the owner did not contact me by phone as his manager promised, which would have given me the chance to discuss the issue in a civilized way. Also, I would have been afforded the opportunity to react to what the waiter´s side of events were. It´s hardly surprising that they were different from mine. The response from the owner is completely undiplomatic and he clearly sides with the waiter by accusing me of being ‘arrogant and strange” and indicates that I should not visit his restaurant again. Maybe you feel that this response is perfectly acceptable, but I certainly do not. I have lived in Prague for a number of years and I am not one to whinge about bad service. In many respects, this country has been very good to me and I have met some wonderful Czechs. However, everyone had their limits and what happened to me in that restaurant went way beyond what I have experienced before. Had you been in my shoes, I don´t think you would have been so diplomatic. This was not just a case of surly service which can be shrugged off as part of the realities of living in CR. It was truly shocking and upsetting and the fact that the owner has sided with the waiter, shown no interest in contacting me until three weeks after the event, only to then accuse me of being “arrogant,” is frankly disturbing and yes, I believe this can be deemed unprofessional.

19:16:21 09.01.2012 dubov

Quote: praguepivoI guessed I missed the part where the waiter knew he was a foreigner the moment he sat down but that is beside the point. The OP is a Customer, you know people that buy stuff, those pesky people you want to try to please. Please point out anything positive in the owners reply. "constantly demanding" oh please, it's not like it's some Czech hospoda and in any case it's been over 20 years since the bloody revolution...

I was on about your attitude, not the OPs I could read the owners email in a way that would sound more positive to show you what I mean but there's no point arguing about it in writing.... we would end up going round in circles

19:21:04 09.01.2012 dubov

I think the "manager", or may be a shareholder is commenting on this thread. LOL

19:38:05 09.01.2012 ConfusedMan

Quote: dubovI was on about your attitude, not the OPs I could read the owners email in a way that would sound more positive to show you what I mean but there's no point arguing about it in writing.... we would end up going round in circles

you just don't get it. Maybe I am old school, I have been in customer service over 25 years. The point is that Mr Morris is unhappy, now maybe Mr Morris was a total idiot when he came to my restaurant but I want him to be happy. I want to turn him around and get him back into my place so that he will come back again and again and recommend us. Above all I do not want him to tell ALL his buddies not to come here or go online and tell the world. Mr Morris does not care that I have had a gazillon restaurants, he does not care what the waiter says and he (Mr Morris) does not want to be called arrogant This is what I would write Mr Morris as soon as I found out about the problem> Mr Morris, I am so sorry that this has happened and I can not explain it, I can only apologize. Perhaps you would be willing to try us again, if so I would be more than happy to offer a free meal up to CZK XXX. Again, I really am sorry this happened and I do hope you will give us another chance. Sure, It will cost me some food but boy will Mr Morris be impressed and I bet after (I would hope) a fine dining experience he will be back

19:38:22 09.01.2012 praguepivo

So, Mr. Morris comes to your restaurant, Mr. Morris acts like a complete *******, Mr. Morris gets begged to come back, Mr. Morris gets a free meal this time. If you ever have a restaurant, please invite me :)

20:49:18 09.01.2012 dubov

Quote: dubovSo, Mr. Morris comes to your restaurant, Mr. Morris acts like a complete *******, Mr. Morris gets begged to come back, Mr. Morris gets a free meal this time. If you ever have a restaurant, please invite me :)

I guess this is you> When I worked at a country club (high end) in college, my boss once gave me the best advice ever. I still live by it today and it helps a lot. He said: "I know these people are *******s. I know that you know that these people are *******s. Just do me one favor though, DO NOT let them know that they are *******s!"

21:03:04 09.01.2012 praguepivo

What do you mean? :confused:

21:08:02 09.01.2012 dubov

next time ... get Pea Dee absolutely s h! tfaced and tell him you're taking him to Modry Zub for some scran post drinkies .. then when you arrive ply the Bradford boozehound with even more alcohol and sit back in your chair and await endless amusement. Revenge is a dish best served with drinks

22:49:01 09.01.2012 Jamie M

An interesting point to consider.... according to the series of events posted here, I'm surprised that it even got to the point of the owner personally responding. If this owner has been running several restaurants for years, he/she surely has a management staff and it's this management staff that should deal with customer complaints. That's one of the basic points of management--> deal with the extraordinary, not the ordinary. If these restaurants have a 50% foreigner customer base, then these managers certainly speak English and can respond to a complaint registered in English (that is, assuming the complaint was sent in English). Even if the original e-mail was sent to the owner, it's logical to assume that said owner would say, 'Here you are manger #1, deal with this.' I'd imagine a personal response from the owner would be the last in the chain of events. If everything else was completely unacceptable, then you go up one more rung in the ladder of ownership/management until you reach the top.

23:11:30 09.01.2012 higgledy

No excuses. The customer, unless drunk or representing a serious risk for the others, should NEVER EVER be approached like that! Zero tolerance with those bad services, let's just avoid that restaurant....on the othe hand, it's the best advice the owner was able to give. ZERO TOLERANCE! end of the story

00:12:23 10.01.2012 warrol

Quote: dubov Ooh look at me, a foreigner, service me please, and keep your ways to yourself And you've interpreted the manager's email in the most negative light possible IMO

sometimes I would agree- but it is certainly not ´usual´behaviour to be told by waiter to f*** off, not even in Cz, you think this is normal service in Cz that Czech´s accept?

11:51:54 10.01.2012 JIZEK

No. I have said a few times now that what the waiter did is obviously completely unacceptable. I have said that the owners email is not as bad as the OP read it IMO My comment to praguepivo was because he said it was remarkable what low standards of customer service people were prepared to accept, I said of course I am prepared to accept it because it is part of life here, and demanding the standards I would get in the UK would smack of arrogance

11:56:59 10.01.2012 dubov

Quote: dubovNo. I have said a few times now that what the waiter did is obviously completely unacceptable. I have said that the owners email is not as bad as the OP read it IMO My comment to praguepivo was because he said it was remarkable what low standards of customer service people were prepared to accept, I said of course I am prepared to accept it because it is part of life here, and demanding the standards I would get in the UK would smack of arrogance

I knew you would come back and say that, because just after I wrote it, I realised you had already said ´what the waiter did is únacceptable´ I think the response from the manager sucks. I think you are the only one who thinks its not that bad. are you the manager :D bad customer service might be a daily occcurence, but it doesn´t have to be acceptable, maybe I take out of context your post, but I certainly don´t accept ´bad´ customer service, If I recieve it, I don´t go back. of course their are many different levels. ;)

12:49:47 10.01.2012 JIZEK

To be honest I don't care who else shares my opinion, it is valid nonetheless Of course if you receive bad service in a restaurant you shouldn't go back but people who demand an American level of service over here should realise that is not the way

12:59:57 10.01.2012 dubov

I agree

13:24:55 10.01.2012 JIZEK

Quote: dubovTo be honest I don't care who else shares my opinion, it is valid nonetheless Of course if you receive bad service in a restaurant you shouldn't go back but people who demand an American level of service over here should realise that is not the way

Now talk of a d**b argument!!! :D

13:32:39 10.01.2012 ConfusedMan

Eh, what the hell does America have to do with it? The guy got crap service...he was a bit of a demanding customer(why not just move?) but still. He was told to **** off by the waiter while other waiters laughed at him and hwen he complained the owner told him the same thing. Czech service might not be at the level of other countries but it's not THAT bad. This was exceptionally bad service in any country, period.

13:36:46 10.01.2012 Aquarius

Quote: AquariusEh, what the hell does America have to do with it? The guy got crap service...he was a bit of a demanding customer(why not just move?) but still. He was told to **** off by the waiter while other waiters laughed at him and hwen he complained the owner told him the same thing. Czech service might not be at the level of other countries but it's not THAT bad. This was exceptionally bad service in any country, period.

we are all agreed on that. ;)

13:46:55 10.01.2012 JIZEK

Oh, so we're just talking about nothing now, are we? Sort of shooting the breeze. I skipped a couple of pages. Sorry. Um. I agree too.

13:50:22 10.01.2012 Aquarius

the only dis-agreement is that Dubov thinks the reply from the Manager was not that bad, and the op just took it negatively, or more negatively than it was meant to be.

13:56:23 10.01.2012 JIZEK

Quote: JIZEKthe only dis-agreement is that Dubov thinks the reply from the Manager was not that bad, and the op just took it negatively, or more negatively than it was meant to be.

indeed, dubov actually found it quite conciliatory...

14:09:42 10.01.2012 praguepivo

Foreigner in bad restaurant service shocker Other foreigners tell him he is somehow responsible for not speaking czech/being a dumb yank/overreacting (delete as appropriate) Thread goes on ad infinitum and becomes progressively more insulting until admin blocks it. It's rather comforting to check back and see nothing has changed in 10 years :D

14:14:37 10.01.2012 coco

expats will be expats.

15:30:16 10.01.2012 JIZEK

One of the reasons I posted this is because I wanted the owner to understand that times have changed. Regardless of whether he agrees with my version or the waiter´s, the importance of customer reviews and discussion over the internet now means that dissatisfied customers can reach a much wider audience. Web sites like TripAdviser and expats.cz are now some of the most powerful engines dictating what people book and which restaurants they visit. Gone are the days when an angry customer would describe his experience just to his circle of friends and family. It is therefore doubly important that standards of service are at least at an acceptable level and that managers/ owners understand how to react properly to complaints. The owner of Modry Zub clearly does not understand this. If he did, he would have contacted me immediately in an attempt to quash the spread of any further bad publicity against his restaurant. I am actually very reasonable and had he done this, I would not have posted my experience on any web site. If he wants to support an employ that tell his customers to “#### off” then that´s his prerogative. I imagine they will continue to treat customers like **** with him as an example. However, his delayed and final response only worsened the situation for himself and the image of Modry Zub and this is a huge failing on his side - but I doubt he really cares.

15:35:58 10.01.2012 Bluey1

I'm looking for your review on tripadvisor but I can't find it. You're within your rights to badmouth them if you want But in fact I might go there next time I fancy an argument and storming out without paying the bill :)

15:43:40 10.01.2012 dubov

I couldn´t find the review on Trip-Advisor either. there should be NO excuse for any waiter to tell someone to ***** ***, but all the same, what is the waiters story? is the story really as clear cut as the OP said? im just curious :-) I mean the below is written in your bias, what I mean is, when you write about the waiter, you use expressive terms, ´agressive, rudely´ etc etc, but when you talk about yourself, there are no expressive terms, as if you were perfectly calm and politely spoken. Im not accusing the OP of anything, im just curious if it was really a completely unprovoked attack from the waiter, of course that is possible.

Quote: Bluey1 It was approx 6 pm and the restaurant upstairs was half-full. I was on my own and sat at one of the 4-seater tables near the window. There were no reservation signs on any of the tables. A male waiter approached me and rudely ordered me to move to the only one seater-table in the restaurant by the toilet by aggressively telling me “you can´t sit here” and gesturing to the single table As soon as I questioned him, he first told me he would not serve me and then immediately became very aggressive and pointed to the door barking at me to “get out”. I asked to speak to the manager and he told me that he didn´t care and that the manager was not working that night. He continued to aggressively order me to leave the restaurant in front of all the other diners who were as shocked and as uncomfortable as I was. He then told me to “**** off”. The other waiting staff looked on and seemed to find the whole incident amusing. As I was leaving, I tried to explain what had happened to one of the waitresses down stairs who went to the upstairs part of the restaurant to speak to the waiter. A few moments later, I was confronted by the same waiter who came marching down the stairs, again shouting at me to “get out” of the restaurant as if he owned the place. He held the door open until I was forced to leave. I was in utter shock.

15:50:10 10.01.2012 JIZEK

Come on Jizek stop trying to wind people up

15:51:41 10.01.2012 dubov

Quote: JIZEKI couldn´t find the review on Trip-Advisor either. there should be NO excuse for any waiter to tell someone to ***** ***, but all the same, what is the waiters story? is the story really as clear cut as the OP said? im just curious :-) I mean the below is written in your bias, what I mean is, when you write about the waiter, you use expressive terms, ´agressive, rudely´ etc etc, but when you talk about yourself, there are no expressive terms, as if you were perfectly calm and politely spoken. Im not accusing the OP of anything, im just curious if it was really a completely unprovoked attack from the waiter, of course that is possible.

there are two sides to every story. which is why i would be reluctant to believe malicious and vindictive reviews against restaurants here or on tripadvisor. and i am also suspicious of the glowing reviews.

15:59:57 10.01.2012 Krtecek

It taks a few days for a review on TripAdvisor to be published. I don´t usually write reviews but I felt that on this occasion it was justified. I am not a machine and reacted with justified anger to the situation. I am not into writing vindictive reviews but felt the extreme nature of the events justified some action. I wanted the waiter to realize that there can be consequences to his actions and that I was not going to walk away and shrug it off as part of the rough and tumble of living in a post-communist society. Having a service-based business myself, I thought contacting the owner would at least mean the waiter would be held accountable for his actions and by a reviewing the situation, he (the owner) would realize how damaging and far-reaching bad service can be to his business. I also felt it would ensure future customers did not experience what I did. Clearly, I was misguided to think this. I also waited for the owner to reply to my email before publishing an account of my experience which I felt would at least give him the chance to vindicate himself/waiter. I don´t think this was a vindictive approach given the circumstances of my treatment and my approach. My tone is perhaps polite, partly because I don´t want to be drawn into any tit-for-tat squabbling about what did or did not happen and whether the answer of the owner was in fact decent/professional or not. Make of it what you will…

16:45:31 10.01.2012 Bluey1

perhaps the waiter has worked there a while, has always been a model employee giving fantastic customer service and this is the first bad word anyone has ever said against him? how do you expect the owner to deal with that? he asks the waiter, waiter says it was just some ***hole. what next?

16:49:40 10.01.2012 skotik

Quote: Bluey1 It is not my aim to get the waiter sacked. You are right that is the prerogative of the owner. I just think that his response was unprofessional and I am surprised that he took the waiter´s side of events and did not think to consult me. Had he contacted me shortly after the event with some kind of apology and/or explanation regardless of its sincerity, it probably would not have got to the stage of my posting the incident on this site. I´m surprised he does not recognize the importance of damage control as it would have been quite easy for him to subdue the situation, had he at least reacted. I built my business in the service industry and I am still stunned that he does understand this principle of dealing with customer feedback. To save him further hassle at the very least.

I haven't actually got to the end of this thread so apologies if this gets mentioned later on but I find it ironic that you are annoyed that the manager only took the waiters side of the story and yet you are happy for us to only accept yours ;)

16:54:30 10.01.2012 TimOwen

Looking at the reviews in TripAdvisor for a THAI restaurant in Prague. Yep, that's the first thing I would do as a tourist coming here.:rolleyes: The OP wrote that he was there the night before and had a positive experience (especially the service). Why not take the 2nd night as a fluke and move on.

19:19:02 10.01.2012 DowntownMan

I am so utterly shocked by this, I have never received this kind of treatment, and Modry Zub (the restaurant of Vacklavske Nam, NOT this "new" one) happens to be one of my absolute favourites. The service there can be on and off, but in all my years here, NOTHING compares to this. And the worst thing is, as a foreigner, you genuinely feel helpless, someone who's job is to serve and satisfy you for around 45minutes can just throw you around the place and speak to you like that? Unbelievable. I apologise to anyone who deems this unfair, but it becomes more and more painfully clear that there is a massive population here who simply do not know how to do business. Well, I don't think I'll be making anymore trips in the Modry Zub direction, aside from the lunch menu, its overpriced and there are cheaper and better quality alternatives I've found. And the best thing? They DELIVER, so no need to go through this again! If the owner chooses to do nothing, and the waiter continues to work there and behave like this, then they'll suffer at their own hands, who would choose to dine in such a place? This is Prague, its not a huge city,and one thing Czechs and foreigners can do very well alike, is gossip. Word will get round, no need to worry about that.

00:00:25 15.01.2012 richaQ

I tell a lie, a few years ago my SK friend got slapped by a shop assistant for paying with coins. Obviously there though, the police got involved. But its still an absolute cheek! I guess that does kinda compare to this!

00:01:54 15.01.2012 richaQ

And the worst thing is, as a foreigner, you genuinely feel helpless

Really? Helpless? I don't want to be overly cheeky, but how do you feel when the battery in your television remote passes on?

00:25:50 15.01.2012 Footbiscuit

Quote: richaQWell, I don't think I'll be making anymore trips in the Modry Zub direction, aside from the lunch menu, its overpriced and there are cheaper and better quality alternatives I've found. And the best thing? They DELIVER, so no need to go through this again! .

:confused: What I dont understand here is this...... If it is overpriced and there are cheaper and better alternatives...then a) why would it matter if they deliver? b) Why are you still using them anyway? Or am I missing the point :confused:

23:09:56 15.01.2012 TimOwen

Don't think it's you Tim What I don't understand is how someone can say this is one of my favourite restaurants, I've been going there for years, but I'm prepared to overlook the evidence of my own eyes and experience based on some uncorroborated report I read on the internet

23:27:11 15.01.2012 dubov

I think the two posts above perhaps missread RichaQ´s post- I read it as ´there are better and cheaper places elsewhere that also deliver´ and was not talking about the Modry Zub.

Quote: richaQ there are cheaper and better quality alternatives I've found. And the best thing? They DELIVER, so no need to go through this again!

08:24:09 16.01.2012 JIZEK

Quote: JIZEKI think the two posts above perhaps missread RichaQ´s post- I read it as ´there are better and cheaper places elsewhere that also deliver´ and was not talking about the Modry Zub.

DOH!

15:19:41 16.01.2012 praguepivo

When has it become a requirement on here to understand other people's posts before making a comment? When did the rule change? LOL

16:06:45 16.01.2012 ConfusedMan

Damn....foiled again by that pesky Jizek.

16:36:56 16.01.2012 TimOwen

sorry :-)

17:32:55 16.01.2012 JIZEK

Quote: JenThis is a real shame - I know the owner of Modry Zub and am sending him a link to this thread.

That's probably a great idea. They care enough to insult a customer and give them poor service, so a strongly worded email will make all of the difference. :) The real problem with being a customer in Prague is you are dealing with people who don't want to change. They don't want or care about tourists, customers or anything else, other than their "status" as restaurateurs, which appeared privileged during the 20th Century. They had the goods, other people didn't They saw behind the closed doors, other people didn't. What is strange is that even in Southern Europe, people aren't this assholish as they are here about it. Any work or order you give them makes them feel like they are your slave and that the work is beneath them. I'll list some examples like yours in varying degrees. http://t.co/4aXzak7H http://www.twitter.com/wiredprague/status/155191488232427520 http://www.twitter.com/wiredprague/status/155191320347029505 What you are trying to do is turn around an ocean liner by blowing through a straw. This Modry place is just one example of tens of thousands of similar customer experiences people have in this village (it's not an international city with this level of garbage service) every day. You notice it but the locals accept it and see nothing wrong with it, or are afraid to speak out don't you think?

10:08:47 17.01.2012 mrh

Quote: Bluey1The response from the owner is completely undiplomatic and he clearly sides with the waiter by accusing me of being ‘arrogant and strange” and indicates that I should not visit his restaurant again.

There are 10 million tourists each year and one a55hole restaurant owner. He doesn't want your business, great! So let every single English speaking Expat in the world know about this a55hole Time to let the power of the internets speak, and by that I don't mean a website that takes money from these people as sponsors and has cozy relationships with them. You deserve better. Here's how to doi it. Free speech is their greatest enemy.

10:27:39 17.01.2012 mrh

I was in the service industry for many years. People in general have NO idea what dicks the public are and how rude they can be. It NEVER occurs to a mouth breather that they may just be WRONG! In the post above there is a link to a guy who writes a post on a site about a situation that he was not at or did not witness. The linked thread goes on to explain how a drunk person spilled their coffee. And then the person writing about it bitches about Czechs er... because some drunk dick spilled his coffee? Mouth breathers!!! a. The guy who was drunk and spilled his coffee (mouth breather) b. someone to complain about Czechs for an incident they did not witness (mouth breather) c. posting a thread about it (mouth breather) d. the person who linked that in this thread(mouth breather) All mouth breathers. I often refer to the public as mouth breathers. But this thread just goes to prove that the mouth breathers have "attitude". Look hear is a basic fact. To the OP. Get over it. There are worse things in life than being treated rudely. Maybe try go live in Afghanistan? Or another country that America is at "war" with. Go visit a hospital in Kabul? Then get a sense of perspective.

10:36:13 17.01.2012 parvenu

Quote: JIZEKlearn to speak Czech, and or speak to Czech people, and you will very soon realise, its not just foriegners that get this. ;)

That's probably the worst advice on the internets becaue every Czech I speak to tells me not to waste my time and energy on it. http://www.twitter.com/wiredprague/status/158136053373468672 This ha nothing to do with language. Your countrymen have a real problem waking up to the 21st Century, sorry, but someone has to tell you. As my friend tells me "If they cannot be polite to your face, how can you trust them to make food, that you put in your belly, behind closed doors?" I guess you eat the food up thinking that its normal. You need to cross a few borders and see the world my friend. It;'s the 21st Century, and few people even know your language exists.

10:40:17 17.01.2012 mrh

Quote: parvenuI was in the service industry for many years. ......... Go visit a hospital in Kabul? Then get a sense of perspective.

No need to, we can visit a hospital here in Prague. That's shocking enough. You worked in the service industry? Wow. You call what you've done here, "service"? Most of us don't come from a developing country like you, so comparing it to a warzone, or telling people about your service industry experience here probably isn't going to persuade people. Just a thought PS the fact that you say people being treated rudely is normal or nothing to worry about actually supports everything the OP and others here are saying. PPS forgive us if we don't place much weight on your words of wisdom. Like it or not, with a single post you have come across as probably the most unworldly person on the internets.

10:43:17 17.01.2012 mrh

That site that mrh posts links to is wholly populated by the aforementioned mouth breathers. It's fun to have a look at their forums from time to time just to see how much they are missing and how sad and frustrated they are that they can't make real friends.

10:48:10 17.01.2012 Footbiscuit

Because people who hold an opinion you don't like are mouth-breathers? They have some decent arguments so perhaps you should try to answer their observations and arguments rather than dissing them. The reason you won't do that is because you have no argument to counter them. Its real. What happened to Bluey is real too. Are you Czech by any chance, or are you a foreigner who think that the service standards here should remain like their were in the Dark Ages? Most Czechs would welcome the change, as I say, but do not know better or do not speak up because nobody else does. Here are some more stories to give you the picture http://t.co/4aXzak7H http://www.twitter.com/wiredprague/...191488232427520 http://www.twitter.com/wiredprague/...191320347029505

11:10:17 17.01.2012 mrh

I suspect somebody is a little over sensitive if the service at McDonald's is not up to his high standards.

11:16:01 17.01.2012 Footbiscuit

Quote: FootbiscuitI suspect somebody is a little over sensitive if the service at McDonald's is not up to his high standards.

Ha. I think the point being made there was that it wasn't a McD's. It was a Czech version of McD's and they didn't get it right. At a McD in London for example, there wouldn't have been a problem and they would have just promptly replaced his drink. But don't let your sub Grade 1 reading comprehension skills get in the way of being a shill. Back to the topic. The service at the restaurant, and the many other examples given here in the village (it aint a city until the year 2150, when they might eventually fix this).

11:26:34 17.01.2012 mrh

You must be from a planet in which all restaurants in all countries at all times offer perfect service. Too bad you left. Just curious, though... a shill for what? Sense?

11:28:55 17.01.2012 Footbiscuit

It had better be perfect! They are preparing food, that you put into your body! If they are rude to your face, like Bluey says, just imagine what they are doing behind your back in the kitchen! Have a nice life with your downtrodden "its just the way it is" victim mentailty! My friends and I and most well raised and well educated people won't have it! Where did you grow up? The Garbage Can with Oscar? PS Send your kids to my ad hoc doctors surgery. Im not qualified, Ill be rude to my patients, and Ill perform a good service for them becaue I said so on the intrernets. Pay in cash, and be sure not to complain!!!! Nope, back to the third world mentality for you my friend. You must love it here. Why not go all out and live in Serbia?

11:32:21 17.01.2012 mrh

You're the one who seems offended and insulted at every turn, not me. I don't feel in any way like a victim here and never have. Then again, I don't eat at McDonald's or visit Starbucks. I'm trying to imagine how much better the food supply is in places like the United States when compared to the Czech Republic. I'm sure it's far superior... would you like e.coli with that? p.s. Who is we?

11:37:49 17.01.2012 Footbiscuit

Quote: FootbiscuitI'm trying to imagine how much better the food supply is in places like the United States when compared to the Czech Republic. I

Your problem is that you do not know how perfect it is in America! And how bad it is here in Europe. And how dumb wait staff are for not being subservient enough!

13:40:37 17.01.2012 parvenu

Actually, I do know how bad it is... http://en.wikipedia.org/wiki/List_of_foodborne_illness_outbreaks_in_the_United_States

13:43:11 17.01.2012 Footbiscuit

Quote: mrhIt had better be perfect! They are preparing food, that you put into your body! If they are rude to your face, like Bluey says, just imagine what they are doing behind your back in the kitchen! Have a nice life with your downtrodden "its just the way it is" victim mentailty! My friends and I and most well raised and well educated people won't have it! Where did you grow up? The Garbage Can with Oscar? PS Send your kids to my ad hoc doctors surgery. Im not qualified, Ill be rude to my patients, and Ill perform a good service for them becaue I said so on the intrernets. Pay in cash, and be sure not to complain!!!! Nope, back to the third world mentality for you my friend. You must love it here. Why not go all out and live in Serbia?

Would you like fries with that?

14:05:47 17.01.2012 dubov

Give me the European food supply over the American one ANY DAY. The food industry in the US is SO unbelievably farked up, it's ridiculous. Thankfully many people are seeing the light but Big Food is going to be nigh upon impossible to bring down. As far as customer service is concerned, I think incidents like the OP described are few and far between even here in the snarly grumpy Czech Republic. I for one haven't encountered anything like that in my two decades of being here, and I eat out quite a lot. It's good he brought it to the owner's attention, even if the response wasn't entirely satisfactory. It is also very true that the old excuse of "it's a former communist country, they don't know any better" is tired and really not applicable any longer. I would write this incident off to a bad day - from both sides, perhaps? - and leave it at that.

12:56:14 18.01.2012 Jen

That's so funny. What you are saying is "Lets all put this a55hole behavior down to a bad day - on both sides - because after all, even though most of my Czech friends regard waiters here as a55holes, and most of their compatriots too, we are running a website to show the good side of it, and will ne'er hear a bad word about this city." And by the way "I know my food because I post on the Intrernets. So therefore EU food is better than US food. And because I said so, CZ food is the same as EU food". Really? I can't remember seeing anything this unhygenic in Italy, or France, or England. Lets "leave it at that because after all, everything here is perfect and you were having a bad day" Ha ha! Tell us that you have a PhD in food technology, and a PhD in a55hole manners, because you've convinced us of nothing.

10:32:18 19.01.2012 mrh

Feed the troll....feed the troll

10:36:10 19.01.2012 TimOwen

You and your friends paint with a wide brush. You really think ALL waiters here are ********s and ALL food here is bad? I think you're hysterical - in both senses of the word. If you can honestly say you've NEVER had a bad food experience ANYWHERE else in the world, that there are NO unhygienic restaurants in the UK or anywhere else in the world (guess you've never watched that Gordon Ramsay show), and that you are 100% convinced that the food supply in the US is safe, I've got a bridge to sell you, because you've just proven there's an idiot born every minute. I get sick to death of people ragging on the Czechs as being so awful all the damn time, because it's almost always a case of having blinders on. TripAdvisor is chock full of horrible restaurant stories everywhere in the world....so damning the Czechs as being the "worst" is certainly not justified. I never said everything here is perfect - I simply said that it's not any worse here than anywhere else. And I believe that. And as for waving my PhD in food technology - where's yours, then?

10:42:24 19.01.2012 Jen

(sorry, Tim...I don't usually do this...)

10:43:10 19.01.2012 Jen

Quote: JenYou and your friends paint with a wide brush. You really think ALL waiters here are ********s and ALL food here is bad? I think you're hysterical - in both senses of the word. If you can honestly say you've NEVER had a bad food experience ANYWHERE else in the world, that there are NO unhygienic restaurants in the UK or anywhere else in the world (guess you've never watched that Gordon Ramsay show), and that you are 100% convinced that the food supply in the US is safe, I've got a bridge to sell you, because you've just proven there's an idiot born every minute. I get sick to death of people ragging on the Czechs as being so awful all the damn time, because it's almost always a case of having blinders on. TripAdvisor is chock full of horrible restaurant stories everywhere in the world....so damning the Czechs as being the "worst" is certainly not justified. I never said everything here is perfect - I simply said that it's not any worse here than anywhere else. And I believe that. And as for waving my PhD in food technology - where's yours, then?

so, um, how do you REALLY, feel Jen?

11:13:23 19.01.2012 praguepivo

I can't remember seeing anything this unhygenic in Italy, or France, or England.

Hey troll - why not get your head out of your a55 and see what the world is really like: UK 1 UK 2

12:16:50 19.01.2012 sserx

Quote: mrhIf they are rude to your face, like Bluey says, just imagine what they are doing behind your back in the kitchen!

So because a waiter is rude the food is bad? Yeah that makes sense. Not! ? How about you have no idea what you are talking about? I worked around Europe as a chef waiter and bar man. I owned a bar and a cafe here in Prague. I was in the service industry most of my adult life. And the worst part of the business is the public that you have to deal with on a daily basis. Cretins. The general public do not know how to behave. And then have opinions like

Quote: mrhIf they are rude to your face, like Bluey says, just imagine what they are doing behind your back in the kitchen!

When they obviously have no idea what they are on about. And the worst offenders are the Nouveau riche. And on the subject of Nouveau riche, when I was first here Czechs used to refer to Americans a Russians with chewing gum. How right they were. Really! Give a peasant a passport and some money and they think they are somebody....

14:32:11 19.01.2012 parvenu

Quote: parvenuSo because a waiter is rude the food is bad? Yeah that makes sense. Not!

I worked around Europe as a chef waiter

Superb irony

14:39:45 19.01.2012 dubov

What I find amazing is that we are even having this discussion. Why would anyone eat in a Czech restaurant in the first place? Assuming they aren't Czech.

16:18:22 19.01.2012 Jack John

Quote: Jack JohnWhat I find amazing is that we are even having this discussion. Why would anyone eat in a Czech restaurant in the first place? Assuming they aren't Czech.

Cue the part where you look up what sort of restaurant is actually being discussed

16:27:20 19.01.2012 dubov

Quote: parvenuSo because a waiter is rude the food is bad? Yeah that makes sense. Not! ? How about you have no idea what you are talking about? I worked around Europe as a chef waiter and bar man. I owned a bar and a cafe here in Prague. I was in the service industry most of my adult life. And the worst part of the business is the public that you have to deal with on a daily basis. Cretins. The general public do not know how to behave. And then have opinions like When they obviously have no idea what they are on about. And the worst offenders are the Nouveau riche. And on the subject of Nouveau riche, when I was first here Czechs used to refer to Americans a Russians with chewing gum. How right they were. Really! Give a peasant a passport and some money and they think they are somebody....

that's you, that is.

16:58:31 19.01.2012 praguepivo

I think Czech waiters and waitresses do a damn fine job in general keeping customers happy. I find their occasional surliness amusing, I'd rather have that than the over-the-top fake friendliness that's expected in some countries - I hate that.

17:09:03 19.01.2012 jezbo

im glad I don´t live in Prague :-) , sometimes.

08:24:34 20.01.2012 JIZEK

When I was a waiter, all I can say is that Margaret Thatcher has eaten my sperm.

08:28:24 20.01.2012 Aquarius

Three times.

08:28:56 20.01.2012 Aquarius

Quote: AquariusWhen I was a waiter, all I can say is that Margaret Thatcher has eaten my sperm.

sounds like a great story for the 'other side'.:cool:

08:46:57 20.01.2012 musicsavedmylife2

Oh man, Maggie was such a hot babe!

11:07:39 20.01.2012 Sid Lickman

Quote: dubovCue the part where you look up what sort of restaurant is actually being discussed

Geez, I guess the czech disease is even spreading to the asian places. Sad.

15:48:43 21.01.2012 Jack John

Quote: jezbo I find their occasional surliness amusing, I'd rather have that than the over-the-top fake friendliness that's expected in some countries - I hate that.

I agree. Nothing ruins a special occasion with family and friends more than a friendly attentive wait staff. Would much rather get rude and sloppy service as long as the waiter was "keeping it real".

15:54:33 21.01.2012 Jack John

Quote: Jack JohnI agree. Nothing ruins a special occasion with family and friends more than a friendly attentive wait staff. Would much rather get rude and sloppy service as long as the waiter was "keeping it real".

that's some funny **** dude i'll give you that:p

16:18:23 21.01.2012 musicsavedmylife2

Quote: Jack JohnGeez, I guess the czech disease is even spreading to the asian places. Sad.

I believe the same chap owns http://www.ultramarin.cz/

17:20:33 21.01.2012 praguepivo

It's funny to see the shitstorm you get every time service at restaurants, etc. gets mentioned, and it always makes me think that I'm either very lucky or very tolerant. In the 10 years I've been here, I remember having really rude service only once, in a pizzeria near Old Town Sq. I've had my fair share of less than stellar service (not in a higher proportion than in other towns I've been), but it's been mostly fine, otherwise. Not many smiles, yes, but I don't give much of a toss about them. I prefer the genuine surliness of an otherwise efficient waiter than fake friendliness with the hope of getting a bigger TIP,

18:13:53 21.01.2012 MaxBahnson

Quote: Jack JohnWhy would anyone eat in a Czech restaurant in the first place? Assuming they aren't Czech.

What with the race hate? What is the "Czech disease" you speak of? Why is this sort of thing tolerated in these forums? The communist days ARE over, you are allowed to leave....:rolleyes:

19:30:44 21.01.2012 parvenu