Be ready to pay them a lot when your child is sick at home. And after that, pay them a lot again, to "keep the seat". We ended up paying them 145Eur a day. If that's not much money for you, try it - it may be as good as they think of themselves. Alex.
Response from Smiling Baby School (29.11.2013):
Smiling Baby School takes this opportunity to respond to a review on expats.cz by “nikons” in order to clarify the situation referred to by this parent. As an introduction, Smiling Baby School (SBS) has been in operation at Cechova 29, Prague 7, a fully renovated historical building, for three years. We currently serve 75 students and their highly satisfied parents with a program specifically designed to individually identify and develop each child’s unique strengths and talents. SBS is one of the largest and most successful pre-schools in Prague with a capacity for 85 children. We are pleased to report that SBS has the support of all our parents who we meet with frequently to discuss the progress of their children as well as to clarify school behavior standards and operational procedures. What is most important to us is to develop strong working relationships between our children, their parents and our dedicated management and teachers comprised of 20 education professionals. We are proud to report that we have never experienced a negative response from our current or past parents.
We would like to clarify the experience of “nikon” since the review indicates a lack of understanding of Smiling Baby School’s policies and behaviors which were agreed to at the outset of the relationship. Also, it is important to dispel the inaccuracies in the review and implications relative to the quality of SBS’s services. Like virtually all other private pre-schools, SBS’s has an agreement with parents to reserve and hold a space for their child during a specific month or agreed on period of time for a specific monthly fee. This guarantees a permanent space in the program. SBS’s monthly rate is 13000 Kc including VAT at 21%, complete food service and a full schedule of education and social activities for five days per week. Assuming an average of 22 school days per month, this amounts to 591 Kc per day. At the outset of our relationship, the fee program and attendance policies are thoroughly discussed with each parent to ensure complete understanding, and importantly, to clarify standard policies for when a student is absent during any given month. SBS’s liberal policy includes the following principles: a) Concessions on fees are made if a child is sick with a doctor’s notification over an extended period of time; b) If a child is ill for two weeks during any monthly payment period, the parent receives a 20% discount applied to the next monthly period; c) If the child is ill for four weeks of any monthly payment period, the parent receives a 50% discount applied to the next monthly period; and d) To reserve a space in the next three to six months SBS receives a down payment of 1500 Kc which is then deducted from the first monthly payment.
We are disappointed that “nikon” did not understand the absentee policy and/or attempted to challenge or not honor it after having agreed to the policy at the outset of the relationship. The emotional response in the review has to do with the misunderstanding and not the quality or content of SBS’s program. Of course when a child is absent from the school without a medical reason, the cost of actual attendance per day is higher, but this outcome is solely the responsibility of the parent. Again, over a three year period of operation, we are pleased to report that there have not been any other misunderstanding of the absentee policy and that virtually all our parents and particularly our students are not only satisfied with but are enthusiastic about Smiling Baby School’s program and the short and long term results reflected in each child’s behavior. Our management and teachers sincerely express our appreciation to all our parents for the ongoing support and encouragement they provide as active participants in Smiling Baby School’s comprehensive program.