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MCEA

average rating: (1 review)

"customer relations very bad"
written by mcs
posted on 24 June 2005
Hello!
I tryed to contact this company to find specialist for my illness. Some lady from MCEA answered my email and offered to make to appointment.
When I asked she to provide me phone number (me was need some additional info) - she not give me it.
After some talks where I continue asking about she phone - she speak what doctor not more want to make a appointment with me, NEVER provide his phones to customers and this company not work with russian speaking peoples .
but
1. answered lady (Novakova) - was russian and answered me on russian.
2. she know what I am russian - where offer me to make appointment with doctor.
3. his website have russian version.
Just cannot belive what this big clinic have the extremely bad customer service and not have a phone inside.
Russian speaking expats can read full story at
http://forum.gdv.ru/index.php?act=ST&f=49&t=9031&st=0&#entry192654
Trouble here is not money, not something wrong - only everything start from that - what I wanted to know MCEA phone!!!

 

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