Reviews

I am an expat and I opened my account about one year ago in the branch in IP Pavlova, Jugoslávská street.
My overall rating would be 10 out of 10 but personally for me is not easy to get to the bank when I need to do something in person as they have almost same working hours as I do in my work, so I would always need to take some time off.

Beside of this, I found that they are very customer oriented, with very nice english-speaking staff (altought not all of them!).
They didn't require too many documents, just my passport, mobile number and declaration of my address. No asking for wage, employment certification or criminal record, really no botherings or waiting time for opening my account.
I found that they provide a very nice home banking portal full of features for free! This is one of the things I prefer about this bank!

Every time I went back there for any reason they were always helpful and QUICK! No need to go back there 10 times, just 10-15 minutes and you are done!
Great bank!

First off, I would like to say that I am totally happy and impressed with the service I have recieved whenever I have had to go to the bank in Prague.

Which may come as a surprise, given the medium rating I am offering here.

This rating is not for anything that has happened to me in Prague, but for problems I have been having this week having moved to Austria for work.

The company I work for is an Austrian one, and they also use Raiffeisson Bank. Yet I have been waiting 4 days for my wages to clear, and there is still no sign of them doing so.

On top of that, I have discovered that my RB Visa card from Prague is not actually valid in any country other than Czech, so I am in a situation where I will have to travel back to the Czech Republic just to access my money!

I bank with an Austrian bank, yet because I opened my account in Prague, I can´t withdraw my money in Austria!

This, I think, is a huge draw-back, and one that people should be made aware of before opening an account with them.

Ensure that you get a card that you can use abroad, as otherwise you can find yourself in a very embarrassing situation!

Hi Guys. I went in to verify the address I had attached to the account. I have moved many times so I wanted to be sure. The rude and obese girl at the counter took forever to answer the question. Then she tried to accuse me of some type of fraud and tried to take my passport. It is a good bank but they have some crooks there.

I've had an account with this bank since the days when they were Expandia (then eBanka, then absorbed by the present owners).

The service, since the merger, has gone steadily downhill and I am actively looking for another bank.

Great service, friendly staff, advice for people how speck English.

I would highly recommend this bank. I opened an account with this Bank in Flora. The lady handling my account opening was great. She spoke English well. My husband has accounts with 3 banks and he feels RB is the best.