Horizons Language Jobs was originally founded as Horizons Recruitment in 2004, we are Prague's first agency specializing on finding the right job for English and other foreign language speakers of both Czech and non-Czech nationality.

Many of our positions require minimal or no Czech language skills though do as a rule require valid EU working permission!

We offer full time permanent positions in Prague, Czech Republic from junior to regional level in the following areas of business:  Finance & Accounting, Admin, Customer Service, HR, Sales, Logistics, Purchasing and IT Support.

Telco Sales & Operations Director

For our client a leading Telco company this role is responsible for managing a number of teams, including:

Sales Order Processing
Sales Process
Sales Training
Quote Entry
Carrier Management
Central Account management & Sales team

Total headcount will be 19 including 1 direct report.

Job Responsibilties

This director level senior management position will be the primary support person for Enterprise Sales & Marketing to ensure all sales are processed quickly and accurately, that central sales functions achieve target and obtain best pricing and support from the third party carriers used in certain regions.
Documentation and streamlineing of internal processes as they affect Sales & Marketing or the customers. Liaise with systems & central process teams to ensure common process standards and interlinked KPIs. Act as the process owner and champion for Enterprise sales within the rest of the business, representing sales requirements in and communicating business process requirements out to sales.
Liaising with all key groups at a senior management level.
Ensure that Sales Operations communicate and work effectively with Networks & Operations, Products, Platforms, Legal, Finance, OSS/BSS, Engineering and of course Sales and Marketing.
Act as the focal point for all process engagement, representing sales to other departments and communicating to sales how they must interact with other departments as part of the process.
Manage the Central Account Team to drive towards and exceed sales targets, measuring performance and implementing plans as required to achieve the financial targets specified by the business.
Liaise with the CTO Team / Service Architects to develop and enhance our customers’ experience.
Maintain and cleanse customer paper and electronic information related to orders, contracts, billing, and making provision for disaster recovery and joint access and control with Legal.
Provide reporting to the Sales and Marketing Group, and in particular on KPIs related to the Sales Operations team on orders and contracts, and Carrier Management team on quoting performance and success levels, and sales performance of the Central Sales Desk and Central Account Team.
Responsible for selecting, training, developing and managing performance of direct reports and team to succeed in a sales environment.
Serve as point of escalation if Region Managers need support to provide quality and timely service to key customers.
Serve on high-level Business Process Improvement and Cost Reduction teams.

Experience Required

Fluent or Native English
Degree educated
Team management experience at a director level;, having led a team of a similar size on a European level in a multinational company – ideally management of a distributed team in a matrix organisation
Experience from a telco company of process management and driving continuous process improvement is essential.
Strong personal presence, ability to make and demonstrate personal impact
Highly professional with a high level of integrity
Ability to manage and motivate culturally diverse and geographically disparate team
Successfully develop strong business relationships with his/her peers and superiors.
Ability to relate to the client requirements, to multiple levels within the client’s organisation to win their confidence and support.
Demonstrable capacity to thrive in a sales driven, high-change, often ambiguous business environment
Strong organisational skills with the ability to prioritise projects in a fast paced, deadline oriented and rapidly changing business environment. Ability to communicate priorities in an unambiguous and consistent way.

Offer

High end salary
Working with a highly multicultrial team with state of the art technology
Relocation assistance posible for candidates based outside of Prague
An immediate start possible


Please read carefully and copy all of the below text into your email before sending any application to Horizons Language Jobs s. r. o., company ID No.: 27204707.

I agree that the Horizons Language Jobs s.r.o. ID No.: 27204707 will store my personal data (name, surname, date of birth, residence address, phone, fax, e-mail and information about my education, skills and professional experience) for the sole purpose of mediation of a job (including filing, editing and sorting of said data and its presentation to third parties from EU member states whose identity will be communicated to me), in accordance with the Act No. 101/2000 Coll. on Personal Data Protection for an unlimited period of time or till receipt of a written request to remove the data.

I confirm being made aware of my rights in connection with access to and protection of personal data.

To apply for this position please send your CV in English using the apply button

For more information on this position, please contact Sinclair Crawley (phone: +420 775 299 412) 

For more information on Horizons Language Jobs please visit our web pages www.horizonslanguagejobs.cz