Company	Manpower	Location	Prague
Language	Russian	Address	Panska 6
Salary	-	Phone	733 67 96 67
Experience	-	Advertiser	Ingrid Tomkova
Category	IT & ICT, Sales, Project Management	Inserted	09.07.2012

JOB TITLE: TECHNOLOGY CONSULTANT II WITH RUSSIAN LANGUAGE
JOB DESCRIPTION/DEFINITIONS:
Knowledge and skills:
• Bachelor degree (or above) in the field of computer science, business information systems or the like or corresponding work experience
• Demonstrated customer service skills, preferably with international customers
• Ability to manage time and priorities based on customer focused objectives
• Proven technology knowledge of IT concepts, understanding of networking products, basic solutions and technical requirements
• Industry-recognized certification (Microsoft, Cisco etc.) an advantage
• Languages: native or fluent RUSSIAN is a must
• ENGLISH
• Customer oriented – always placing the customer first
• Team player, ability to collaborate effectively in an international, multi-cultural environment
• Self-motivated, self-started attitude
• Ability to think outside the box
• Strong communication skills
• Analytical, problem detection and solving skills
• Proactive attitude
• Ability to work under pressure
• Flexibility to work extra hours and travel occasionally

Responsibilities/content of work:
• Works under supervision of a local Team Leader
• Provides quick, clear and reliable day to day technical presales support to customer's technical questions via phone, chat and email on the ESSN portfolio within SLA
• Demonstrates technical competence
• Solves RFP/RFI related technical questions
• Helps prepare RFP/RFI technical documents
• Answers competitive technical questions, analyzes competition specs and proposes a winning IT company equivalent
• Broadens the customers' knowledge and delivers a learning experience to them
• Takes end-to-end responsibility and ownership for the customer's problem
• Acquires, maintains and grows technical knowledge and applies a broader view of market domain
• Understands customer business requirements from a technical viewpoint
• Provides pro-active feedback to business units within IT company on sales inhibitors and information resource or product issues
• Professionally manages customer expectations and responses to customer concerns
• Makes proposals for process improvements
• Collaborates with peers and management to find the best solution for the customer
• Shares knowledge and experience
• Takes on additional tasks and responsibilities as he grows into the role (product lead, coordinator or similar tasks which involve support within and outside the team)
• Trains and coaches new staff
• administrative and other activities related to mentioned content of work

733679667