Company	McKinsey & Company Inc. Prague - organizacni slozka	Location	Prague
Language	English	Address	-
Salary	-	Phone	-
Experience	1 to 2 years of work experience, suitable for fresh graduates	Advertiser	Martina Paliculin
Category	IT & ICT, Logistics, Customer Service	Inserted	20.04.2012

McKinsey & Company, Inc. Prague - organizacni slozka
McKinsey & Company is one of the world’s premiere global management consulting firm.
To extend our internal support function in our IT hub located in the center of Prague,
we look for a suitable candidate for the role of Client Team Room Coordinator.

The Client Team Room (CTR) Coordinator is responsible for coordinating IT services provided to McKinsey consultants working in team rooms at the client premises. In addition the CTR Coordinator also supports McKinsey events by providing the required IT equipment. In order to ensure high quality services s/he closely collaborates with McKinsey consultants, IT contacts at the client site, external service providers and other McKinsey IT support teams.
Working in a fast-paced environment the CTR Coordinator handles a variety of support requests on a regular basis in the defined area. This requires the individual to be highly adaptable and willing to learn in order to keep up with this challenging environment. Also s/he has to be highly flexible and should bring in a natural preference to communicate and interact effectively with changing audiences.
The CTR Coordinator delivers high quality support by implementing the best possible solution for the customer. An outstanding service mindset, excellent follow-through and communication skills are key requirements in this role. In applying this, the individual often works against tight deadlines and goes the extra-mile as needed.
CTR Coordinators work as a team on a 24/5 basis out of Prague, Dusseldorf and San Jose. As team members they demonstrate a collaborative style and the willingness to help others. They share knowledge as well as best practices and shoulder addi­tional responsibilities at times of high workload/demand.
Key responsibilities
• Team room support
–     Provide support to McKinsey consultants in regards to team room setup
–     Manage client engagement queue, prioritize service requests and identify the most effective solution
–     Coordinate the provisioning, replacement and return of IT equipment
–     Act as the primary contact for client IT in setup questions and facilitate the involvement of McKinsey 2nd level IT groups to resolve non-standard configuration and setup issues
• Event support
–     Support McKinsey events by coordinating the provisioning and return of IT equipment
–     Advise event planners on IT solutions required for the event and manage their implementation; e.g. by selecting and negotiating with service providers / suppliers   
• Closely collaborate with external service providers and McKinsey IT teams to ensure timely shipment and return of equipment
• Manage stock-levels of IT products and supplies, trigger refill and disposal as required
• Ensure a cost effective management of spare parts and swap units by close monitoring and management of the swap / repair process
• Support implementation of new IT products and the end-of-life process for hardware by proactive adjustment of stock levels and refreshing the product portfolio in stock
• Support various regional IT projects on an as needed basis
• Continuously seek improvements in processes and tools and apply best practices
Role Requirements
• Minimum of full secondary school education

• Fluent knowledge of English (both verbal and written); additional language skills are a plus

• Minimum of 1 to 2 years experience in a customer service, administrative or coordination role
• Willingness to work flexible hours if needed, occasional after-hours “on-call” duties and business trips within Europe
• Strong talent for coordination tasks with sense for urgency and attention to detail
• Outstanding customer orientation and service attitude combined with a high level of professionalism
• Excellent written and verbal communication skills, i.e. active listening, ability to cogently summarize an issue, both in writing and verbally
• Strong affinity to and interest in IT
• Advanced computer literacy, i.e. be familiar with MS-Office applications, experience with email communication, searching the Internet

We offer:
•  Opportunity to join an international team in a globally operating environment
•  Intense on boarding and training in various technology areas
•  Company benefit program