Company	Computer Sciences Corporation	Location	Prague
Language	English	Address	Radlicka, Prague
Salary	to be agreed, competetive	Phone	00
Experience	-	Advertiser	CSC
Category	IT & ICT, Customer Service, Consultancy	Inserted	11.05.2012

 CSC is the world's leading independent provider of IT Services. With reported revenue of $16.0 billion for the 12 months ended January 1 2010, we have approximately 92,000 employees who work in more than 90 countries around the globe. We are proud to provide our clients with innovative solutions specifically tailored to their needs - in areas such as e-business strategies and technologies, management consulting, application software, and IT and business process outsourcing.
We have just been named by FORTUNE magazine as one of the World’s Most Admired Companies for Information Technology Services (2010).
 
CSC is currently expanding its Shared Service Centre in Prague and is looking for new colleagues to be part of its team as an IT Service Desk Analyst with Knowledge of German

As an IT Service Desk Analyst you will be a part of an applications support team. The opportunity of supporting various geographical locations around the globe will give you a chance to become an IT expert with an international background. On top of that your will have a unique possibility to shape and develop the CSC brand on the Czech market. You will be an essential part of our success and that is why your career progression is of paramount importance to us. 
 
Role accountabilities will include:

• Recommendation of solutions and resolution of problems across variety IT platforms to  minimize the impact of IT changes on business
• Logging and tracking requests, maintaining history records
• Understanding computerized data entry systems and uses these systems to track activities 
• Maintaining composure in critical situations
• Working closely with other team members and supporting teams in resolving open issues
• Daily communication with customers via phone and email

Requirements:

• Speak fluent German and English
• Previous experience in the IT help desk capacity or customer service background will be an advantage 
• Experience in Lotus Notes troubleshooting will be an asset
• Strong customer focus, willingness to support
• Good general communication skills 
• Good analytical problem solving skills

In return for that we will give you:

• The opportunity to work in a multicultural company.
• Stable employment and high standards of work.
• Competitive salary with attractive social fund and benefits.
• Career development within global structure.
• Friendly and dynamic work environment.
 
 
Find out more about CSC at www.csc.com/eastern_europe

Please be informed that only selected candidates will be contacted.