Horizons Language Jobs was originally founded as Horizons Recruitment in 2004, we are Prague's first agency specializing on finding the right job for English and other foreign language speakers of both Czech and non-Czech nationality.

Many of our positions require minimal or no Czech language skills though do as a rule require valid EU working permission!

We offer full time permanent positions in Prague, Czech Republic from junior to regional level in the following areas of business:  Finance & Accounting, Admin, Customer Service, HR, Sales, Logistics, Purchasing and IT Support.

Customer Support Specialist   

This position is for a leading international company in Prague joining there centralized CS department.

This role with join a team providing the full range of customer service to our clients customers including price, order, accounting and technical enquiries

- Inbound /Outbound call and email handling for all customer and product types
- Collaborate with Tech support team to drive resolution of faults.
- Administration of customer trouble tickets against service level agreement.
- Management of escalations through the support organisation.
- Maintain strong proactive response to customers during problem management.
- Administration of customer Portal data on behalf of customers.

Experience

- Fluent (or Native) French & English, any other commen EU language an advantage
- EU passport holder or perminant residence
- 1 years plus telephone based Business to Business CS or technical support experience
-  Advanced interpersonal and communication skills
- Advanced PC Skills

Offer

- Basic salary 35,000 Kc
- Joining a growing company with great career prospects for the right candidate
- Extensive Training as required
- Young friendly multi cultrial team
- An immediate start possible.

Please read carefully and copy all of the below text into your email before sending any application to Horizons Language Jobs s. r. o., company ID No.: 27204707.

I agree that the Horizons Language Jobs s.r.o. ID No.: 27204707 will store my personal data (name, surname, date of birth, residence address, phone, fax, e-mail and information about my education, skills and professional experience) for the sole purpose of mediation of a job (including filing, editing and sorting of said data and its presentation to third parties from EU member states whose identity will be communicated to me), in accordance with the Act No. 101/2000 Coll. on Personal Data Protection for an unlimited period of time or till receipt of a written request to remove the data.

I confirm being made aware of my rights in connection with access to and protection of personal data. 

To apply please uase the apply button, for more information please contact Sinclair Crawley on his mobile +420 775 299 412