Job description

We are seeking enthusiastic and fluent German speaking candidates to join our exciting and fast growing project in Brno. Your main task would be to provide first level customer service and IT advisory by phone. 

Our client is an American multinational corporation that designs and markets revolutionary consumer IT gadgets and software – laptops, smart phones, music players and many others. They are known worldwide for their advanced IT solutions and excellent design as well as first league customer service.

  

 

Your responsibilities

•  Provide IT support and customer service on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries

•  Be professional and flexible in your communication approach when speaking with customers who have varying levels of computer experience

•  Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues

•  Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy

•  Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs

•  Efficient and positive communication with your team members, customers and other partners

•  Cooperation on brand new products development for German speaking market

 

Our requirements 

•  Fluency in German language for adequate communication with native speakers

•  English language on sufficient level to understand all training materials in both written and verbal format

•  Strong communication skills and analytical thinking

•  Passion for customer care and IT field

•  Ability to work in dynamic situations and achieve goals

•  Previous experience in customer service is a strong advantage

 

Infosys BPO offers you

•  Attractive salary, monthly guaranteed bonus + performance related bonus

•  Starting bonus of €1000

•  Reimbursement of travel costs and 2 weeks accommodation on arrival for foreign candidates.

•  Free language courses, lunch vouchers, social and sports events organized by the company

•  Long-term education program of working competence development, including managerial trainings

•  Training: You will be trained and certified in the new technologies, and would regularly undergo training on all of the latest updates.

 

 

You will be located in the Infosys office situated in the beautiful city of Brno, the second largest city in the Czech Republic. Brno is historic yet modern and multicultural town. The international airports of Vienna, Prague, Bratislava and in Brno itself are within 2 hour drive. More on www.brno.cz

In addition, you will be a part of a multinational corporation that provides first class outsourcing services to Fortune 500 companies.

 

 

Are you interested in this job opportunity and do you think you can handle all the above mentioned responsibilities? Send your updated CV in English to: .