CUSTOMER SERVICE REPRESENTATIVE FOR THE DUTCH MARKET

(Location in Brno, Czech Republic)

 Purpose of Position:

The Customer Services representative is responsible for providing accurate and thorough interpretation of client’s policies, procedures, and expectations to Dutch speaking external and internal customers. Providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.

 Essential Functions:

• Receives and responds to inquiries from Dutch speaking external and internal customers via both email and phone.


• Explains and interprets all external client’s policies and procedures including Terms of Use.


• Creatively resolves issues and ensures problems are accurately and completely resolved by using available resources, including internal tools and all available resources.


• Organizing and co-coordinating the day-to-day business activities under the supervision of the Team Leader/Manager.

Job Requirements/Qualifications:

• Very good knowledge of Dutch language


• Communicative knowledge of English


• Previous relevant working experience would be advantage


• Communication skills sufficient to communicate verbally via phone and email.


• Computer literacy with the ability to learn customer service software applications.


• Active listening skills.


• Solving problems in a way that makes customers feel valued and that their contacts are important.