Generally accepted to be Europe’s fastest growing telecoms provider, Interoute owns and operates Europe's most advanced and densely connected voice and data network. It delivers intelligent, customer-controlled network services to a diverse range of businesses including mobile operators, service providers and enterprise customers.

The Team:

The Prague based team is part of a Pan-European group of service professionals responsible for providing and maintaining effective customer service and satisfaction of Interoute’s customers in the Telecoms wholesale and corporate sectors.

·         Office based team located in the same facility as Interoute’s break fix team (NOC).

·         Approximately 12 staff with 4 x virtual teams.

·         Majority of work conducted via telephone, email & web portal.

·         Multilingual and international in its make up, it is responsible for providing the highest level of support to Interoute’s customers across a wide geographic footprint (US/EU/North Africa/Middle East) and product types.

Teams are language and experience focused supporting English, French, Italian, German and Spanish languages.

Responsibilities:

·         Primary responsibility is single point of contact for our customer base in case of incidents, requests or other information that is required by a customer. Contact will be by phone, email our via our portal.

·         This information needs to be summarized into a “ticket” into our CRM system. This information is used by engineers to resolve the issue or to provide the requested information.

·         Interoute offers customers to contact us via phone in 6 different languages and there is a high volume of phone calls coming into the support centre. One of the responsibilities is to manage telephone calls professionally, efficiently and with excellent communication skills

·         Support and collaborate with our technical team, both engineers and colleagues working with our

What we offer:

Excellent salary
Multicultural environment
Working with most advanced technologies
Excellent career prosepcts
Cash positive, profitable and stable company