CUSTOMER SERVICE REPRESENTATIVE with GERMAN

(Location in Brno, Czech Republic)

              

 About Monster

Monster is the number one name in online recruitment. With close to 5,000 employees in three dozen countries, industry-leading products and services, a global brand and unparalleled international reach, Monster is the preeminent destination for career and life management.

We are looking for a talent who will be a member of French Team within the Customer service in Brno.

Purpose of Position:

 

The Customer Services representative is responsible for providing accurate and thorough interpretation of client’s policies, procedures, and expectations to German speaking external and internal customers. Providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.

Essential Functions:

·     Receives and responds to inquiries from German speaking external and internal customers via 
      both email  and phone.

·     Explains and interprets all external client’s policies and procedures including Terms of Use.

·     Creatively resolves issues and ensures problems are accurately and completely resolved by using  
       available resources, including internal tools and all available resources.

·     Organizing and co-coordinating the day-to-day business activities under the supervision of the
       Team Leader/Manager.

Job Requirements/Qualifications:

·     Very good knowledge of French language

·     Communicative knowledge of English

·     Previous relevant working experience would be advantage

·     Communication skills sufficient to communicate verbally via phone and email.

·     Computer literacy with the ability to learn customer service software applications.

·     Active listening skills.

·     Solving problems in a way that makes customers feel valued and that their contacts are important.

 

Please include the following with your application:
- CV in English

- Languages and level of competency (spoken and written)