Reporti ng Analyst

(Location in Brno, Czech Republic)

 

Purpose of Position:

The Reporting Analyst supports customer-facing reporting requirements for Monster’s Sales and Service Teams by creation and analysis of reports.

 

Essential Functions:

• Strong data analysis skills - ability to analyze and find patterns in data , reverse engineer data


• Experience analyzing data from disparate systems for alignment


• Excellent interpersonal and listening skills - ability to work across groups to absorb information


• Knowledge/exposure to reference data in a previous position/organization


• Self motivated problem solver


• Ability to break down complex task


• Ability to create processes that can be repeated without manual intervention


• Strong MS Access & Excel skills for writing complex queries during analysis of data sets


• Excellent written communications skills - ability to clearly document the current state. and recommendations for remediation


• Strong SQL Skills

 

Job Requirements/Qualifications:

·         Expert Knowledge of SQL queries and structure.

·         Reporting experience in contact centre.

·         Strong ability to define problems, gather & analyze information, and form a plan of action

·         Extensive working knowledge of Word, Excel, PowerPoint. Knowledge of Monster tools desirable but not essential.

·         Ability to use office software packages and listening / comprehension skills to represent data in a meaningful way.

·         Ability to then analyze report data and express it (verbally and in writing) in simple terms.

·         Familiarity with data reporting tools.

·         Create and distribute ad-hoc reports as required.

·         Understanding of database relationship models.

·         Detail oriented - thorough, accurate and neat.

·         Action oriented with strong sense of urgency.

·         Ability to learn and adapt to changing requirements and situations.

·         Able to recognize data inconsistencies and call out questionable integrity of data.

·         Demonstrate strong verbal and written communication skills in English. Other languages are desirable but not essential.

·         Independently manages time and priorities effectively. Able to successfully manage multiple tasks.

·         Resilient and able to cope effectively under pressure.

·         Comfortable with a fast-paced multinational business environment

·         Ability to use phone and computer.

·         Comfortable sitting for long periods of time.