Client Support Representative – Dutch

 

*** Please note that we consider applications ONLY THROUGH OUR SYSTEM- http://bit.ly/CS_job_Concur ***

 

*** Please note that for this position we will consider only EU applicants or those with permanent residency in the Czech Republic*** 

 

Job Overview:

 

Responds to and resolves straight forward service related and customer issues received via the Client Support web site or via telephone inquiries.

Responsibilities:

 

• Research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions.


• Resolve straight-forward cases immediately; determine resources required to resolve more complex cases.


• Troubleshoot cases and follow appropriate documentation steps to annotate all activities undertaken in order to resolve.


• Maintain a strong passion for solving problems and helping customers, acting as a first line of relationship management


• Escalate unresolved customer issues as necessary to ensure timely resolution


• Routinely update the customer on open cases to gain additional information or advise of status.


• Identify service gaps and escalate as appropriate.


• Train customers on basic production functionality.


• Interface with other Concur departments as necessary to resolve customer issues


• Develop and maintain working knowledge of Concur products including new releases and products


• Contribute knowledge-base information regarding Concur products or issues about Concur products.


• Test new product functionality as needed.


• Other duties as assisted by manager.


• Be aware of, and comply with, all corporate policies.

 

Education, Experience & Training required:

 

• Associate degree in a technical field or equivalent experience


• One year experience troubleshooting software/hardware issues


• One year in a travel & expense support role interfacing with customers


• Fluency in English and Dutch


• Ability to pass a background check

 

 Job Specific Specialized Knowledge & Skills:

 

• One or more years experience in working in enterprise PC/Mac LAN/VPN environments


• One or more years experience in supporting with multi-tier applications such as End user/Web server/DB server;


• Familiar with Windows OS, basic security and its built-in applications; Linux/Unix experience is a plus


• Experience in utilizing CRM system to track and resolve issues preferred


• Strong analytical, written and verbal communication skills


• Strong time management and prioritization skills, working in a fast moving environment


• Strong communication skills


• Good troubleshooting capabilities


• Accounting or finance experience preferred


• Ability to work a set shift anytime during regular business hours (currently 9am to 6pm CET)


• Ability to work under minimal supervision with remote management.

Start Date :

 

Upon agreement

 

Concur offers following benefits :

 

Annual corporate bonus, employee stock purchase plan, pension plan, private healthcare, flexible work schedule, 25 days of holiday, 3 sick days, laptop, meal vouchers, mobile phone (500 free min/month for personal usage), refreshment, language training, social events (company breakfasts, beer hours), e-learning courses, employee referral program.